Veterinary Referral Relationship Manager, UVES

Compensation: $80,000 - $90,000 annually, based on experience. 

Schedule: Full-time, Schedule will be approximately 40+ hours per week with an average of 4 days per week in the field conducting rDVM engagement activities, and one admin day on site at UVES.

Benefits:

• Generous Paid Time Off policy, and Paid Holidays
• Medical, Dental, and Vision Health Insurance Plans
• Discounted Employee Pet Insurance and Employee Pet Food through Hill's Science Diet and Royal Canin
• Discounted Employee Pet Care Services at UVES
• 401k Planning, with Employer Matching Structure
• And more!

At Upstate Veterinary Emergency & Specialty Care, the Referral Relationship Manager (RRM) will help strengthen partnerships with referring veterinarians and drive hospital growth through strategic outreach and relationship management. This field-based role serves as the primary liaison between our hospital and the referring veterinary community, building strong partnerships, improving the referral experience, and supporting access to specialty and emergency care. The RRM reports functionally to the Referral Group Manager and operationally to the local Hospital Director.

In this role, you will develop and implement referral outreach strategies, connecting with veterinarians, practice teams and community partners through in-person visits, calls, and ongoing communications. You will plan and host continuing education events, hospital tours, and other community engagement activities, while collaborating with hospital leadership, marketing partners, and cross-functional teams to promote hospital services, optimize the referral experience, and support business growth. Using CRM systems and performance data, you will track referral activity, monitor trends, and support data-informed growth strategies in a fast-paced, relationship-driven environment.

Qualifications:

• 3–5 years of experience in account management, marketing, business development, and customer service

• Veterinary health industry leadership experience strongly preferred

• Strong communication and relationship-building skills

• Highly organized with the ability to manage multiple priorities

• Comfortable using CRM systems and performance reporting tools

Requirements:

• Valid driver’s license and clean driving record

• Reliable transportation with ability to travel locally to referring hospitals

• Ability to occasionally work evenings or weekends to support events

We are looking for a candidate who is mission-driven and motivated by our commitment to improving the lives of pets and people. You should bring grit, determination, and high personal standards to your work, be naturally curious, solution-oriented, and thrive as a self-starter who can work independently while delivering measurable results.

At Upstate Vet Emergency & Specialty Care, our goal since opening in 1997 has been to practice the gold standard of medicine, perform advanced techniques, and be the leaders in veterinary medicine. As a full-service 24-7 animal hospital, Upstate Vet provides a broad range of advanced medical and surgical care in a state-of-the-art AAHA Accredited facility for pets. Our team has been selected not only for their expertise, but also for their genuine love of their patients. Our emergency and specialty teams have a dedicated staff of veterinarians and support personnel including licensed veterinary technicians, veterinary assistants, client service representatives, and hospital managers. We strive to create an experience that exceeds expectations, and our goal is continuous improvement so that patients can recover quickly and stay healthy. Our team always keeps the best interests of our patients and their families at the forefront of all our decisions, and we strive to promote a culture of respect, compassion, and professional excellence in all we do. 

Apply today and join a team dedicated to making a meaningful impact in veterinary medicine!

https://www.upstatevet.com/

We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes. Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.