Veterinary Customer Service Representative

Client Care Specialist — SAVES (Lebanon, NH)
Full-time | $19–$21 / hr | Schedule: 3 × 12-hr shifts (rotating weekends) | 24-hour Emergency & Specialty Hospital

Ready to be the friendly face and calm voice our clients need? Small Animal Veterinary Emergency & Specialty (SAVES) in Lebanon, NH is growing — and we’re hiring a Client Care Specialist to join our high-energy, compassionate team.

Why you’ll love this role

• Meaningful work every day: you’ll guide worried pet owners, support lifesaving care, and make a real difference.
• Stable, predictable schedule (3×12s with rotating weekends) so you can plan your life outside of work.
• Be part of one of northern New Hampshire’s 24-hour emergency hospitals — collaborative, fast-paced, and mission-driven.

• Educate clients on SAVES services, products, and workflows.
• Accurately prepare, review, and maintain medical records and documents.
• Handle appointments, admissions, discharges, follow-ups, payments, and financing options.
• Keep client/pet records updated and compliant with Ethos and legal standards.
• Recognize cases that fall outside protocol and promptly escalate for guidance.

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

• CSR Certificate Program
• CE Allowance
• Uniform Allowance
• Paid Time Off
• Holiday = DOUBLE TIME!
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA
• Ask us about certification assistance!
• HSA / FSA options

• Supportive Community: We cultivate a culture of warmth, respect, and inclusivity where every team member is valued and appreciated.
• Recognition and Appreciation: Our doctors and technicians understand the importance of acknowledging every team member's contributions, no matter how big or small. We take pride in celebrating achievements together and recognizing the unique experiences and perspectives that each individual brings to our team.
• Unmatched Growth Opportunities: Join a team that is passionate about knowledge sharing, mentorship, and personal development. Whether you're seeking to enhance your skills, pursue new certifications, or take on additional responsibilities, we are dedicated to helping you achieve your professional goals. Let us know your aspirations, and together, we'll chart a course for your success.
• Valuing Your Well-being: At SAVES, we prioritize your well-being and recognize the importance of work-life balance. We understand that life outside of work is just as important as your career. With our schedule, you can enjoy quality time with loved ones, recharge, and nurture your personal interests while excelling in your professional endeavors. Your needs matter to us, and we're committed to supporting you every step of the way.

About Us:
SAVES is not just a veterinary hospital; it's a community hub for compassionate care and innovation. As one of the only 24-hour emergency veterinary hospitals in northern New Hampshire, we are at the forefront of providing exceptional emergency and specialty services to our beloved furry friends.

Our vision is to strengthen the human-animal bond by providing exceptional emergency veterinary care that not only heals pets but also nurtures the relationship between pets and their owners. We aim to be the premier emergency hospital in our region by utilizing the latest technology and treatments, employing highly skilled and compassionate veterinary professionals, and maintaining a welcoming and supportive environment. We prioritize the physical and emotional well-being of our staff by providing ongoing training and support, fostering a positive workplace culture, and creating opportunities for professional and personal growth. 

For more information about our hospital, please visit https://www.savespets.com.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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