Ethos Veterinary Health
Hospital Director of Operations, Veterinary Medicine
Hospital Director - Williston, VT - Full Time
Join Peak Veterinary Referral Center – Where Excellence Meets Compassion
Step into a leadership role at Peak Veterinary Referral Center, a cutting-edge, 14,000-square-foot hospital located in beautiful Williston, Vermont. As our Hospital Director of Operations, you’ll guide a thriving, multi-specialty team dedicated to delivering world-class care.
Our hospital offers Urgent Care seven days a week, alongside advanced services in Internal Medicine, Oncology, and Surgery. This is your chance to shape the future of veterinary medicine in a collaborative, innovative environment that values both pets and people.
This leader will oversee the hospital’s day-to-day operations, ensuring the highest quality of care for animals while driving financial and operational excellence.
As our Hospital Director, you’ll be the driving force behind a culture of excellence and growth. You’ll lead with confidence, turning challenges into opportunities and guiding your team with professionalism and empathy.
Your leadership will inspire and empower staff to take ownership, fostering accountability and high performance at every level. Through mentorship and clear communication, you’ll create an environment where both your team and the patients we serve can truly thrive.
If you’re passionate about making a meaningful impact and shaping the future of veterinary care, this is your opportunity to lead boldly and leave a lasting legacy.
What’s in it for you?
- A competitive salary range of $115,000 - $120,000 depending on experience and skill level
- Annual profit-sharing bonus plan
- Relocation Bonus for the right candidate
- Comprehensive Benefits package that offers paid time off and a 401k match
- The Company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.
Key Responsibilities
Envision – Strategic Leadership & Decision-Making
- Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
- Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
- Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.
- Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
- Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
- Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
- Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction.
- Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
- Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
- Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.
- Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
- Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
- Identify and grow future leaders while supporting staff development at every level.
- Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
- Partners intentionally with (JV Stakeholders and) Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes in order to drive the execution of hospital priorities.
- Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.
- Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.
- Lead by example—bringing optimism, compassion, and clarity to your leadership.
- Foster a resilient and mission-driven culture that embraces change and celebrates collective success.
- Education: Bachelor’s Degree ideal. Advanced degree is a plus; MHA/MBA
- Experience: 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, ideally in a multi-specialty or matrixed setting.
- Skills: Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration. Brings strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.
- Ideal Background: Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.
Peak Veterinary Referral Center is part of the Ethos Veterinary Health (Ethos) network of hospitals, and the HD will report into Ethos Field Leadership. To be successful they will need to build strong partnerships with the local team; including the Medical Director (and Hospital Management team, JV Partners) to support clinical excellence and high-quality patient care.
About Burlington:
The Greater Burlington area is situated between the Green Mountains and Lake Champlain in northern Vermont. The proximity to mountains and lakes offers unlimited outdoor recreation options. There are numerous colleges and universities in the area, plus top-rated restaurants, cultural attractions, music and food festivals, and entertainment venues. Burlington has been named by Parent Magazine as one of the top areas to raise children and is consistently rated as one of the healthiest places to live.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
