Ethos Veterinary Health

SAGE Client Service Supervisor, Veterinary Medicine

Client Service Lead - Redwood City, CA - Full Time

Client Service Coordinator (CSC) Supervisor, SAGE Redwood City
Hourly Pay Range: $30–$38/hour 
Incentives: $5.50/hr differential for any hours worked between 6pm-6am
Schedule: Four (4) 10-hour shifts, Wed - Sat with flexibility required for days, nights, weekends, and holidays

SAGE Redwood City is one of the most respected emergency and specialty veterinary hospitals in the San Francisco Bay Area. We are known for delivering compassionate, collaborative, and high-quality care that supports both pets and the people who love them. Our 24/7 emergency and critical care hospital sets the standard for excellence, teamwork, and professional growth.

Position Summary
The Client Service Coordinator (CSC) Supervisor is a key leadership role responsible for overseeing front desk operations and leading a team of Client Service Coordinators in a fast-paced emergency and specialty veterinary hospital. This position ensures exceptional client experiences, operational efficiency, accurate scheduling and payroll, and strong team development. The ideal candidate will have strong leadership, communication, and client service skills, with the ability to coach and support a CSC team, de-escalate challenging situations, prioritize effectively, and maintain accuracy and professionalism within hospital systems.

Key Responsibilities

  • Lead, coach, and support a team of Client Service Coordinators in a high-volume hospital environment
  • Model exceptional client service, communication, and conflict de-escalation skills
  • Provide real-time guidance, problem-solving, and decision-making support
  • Create and manage monthly staff schedules to ensure appropriate coverage and labor efficiency
  • Review and approve timecards and oversee department payroll accuracy
  • Ensure daily financial close is completed accurately and on time
  • Identify workflow challenges and proactively adjust priorities to support smooth front desk operations
  • Develop, implement, and refine standard operating procedures (SOPs)
  • Support onboarding, training, and ongoing development through coaching and mentorship
  • Drive performance outcomes in staff development, client satisfaction, operational accuracy, and workplace safety

Required Qualifications

  • Minimum 3 years of experience in a fast-paced, high-volume client service environment
  • Demonstrated leadership experience with the ability to coach, mentor, and hold teams accountable
  • Strong communication, customer service, and de-escalation skills
  • Ability to prioritize tasks, problem-solve, and make sound decisions under pressure
  • Highly organized with strong attention to detail and accuracy
  • Self-motivated professional with a positive attitude and strong sense of ownership
  • Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint; experience with scheduling and communication systems
  • Excellent verbal and written communication skills
  • Flexibility to work days, nights, weekends, and holidays

Full-Time Benefits & Perks

  • Medical, dental, vision, disability, and life insurance
  • Flexible Spending Accounts (FSA)
  • 401(k) retirement plan
  • Employee Assistance Program (EAP)
  • Approximately 3 weeks of accrued paid time off (vacation & sick time)
  • Uniforms provided

Professional Development & Education
  • In-house RACE-approved continuing education
  • Reimbursement for eligible CE and coursework
  • Access to the Ethos VetBloom Learning & Development platform (RACE-approved CE)
  • Ethos Peer-to-Peer Mentorship Networks
  • Employee Referral Program

Why Join SAGE Redwood City?

At SAGE Redwood City, you’ll work alongside dedicated professionals in a collaborative, high-acuity environment that values leadership, learning, and career advancement. We invest in our people so they can provide the best possible care to our patients and clients.

Let your passion for animals and customer care shine in a role where you truly make an impact!

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Apply: SAGE Client Service Supervisor, Veterinary Medicine
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Preferred Name?*
City*
State*
Are you 18 years of age or older?*
Will you now or in the future require sponsorship for employment VISA status?*
Are you a current or previous employee of NVA/ETHOS? If so, please provide the hospital name, location, dates, and direct Manager.*
Were you referred by a current employee? If yes, please provide their name.*
Please list the departments you are interested in (Surgery, CCU, Oncology, etc...)*
Many of our locations operate 24/7, what days and hours are you available to work?*
Would you be available to work overtime if necessary?*
What would your commute time look like and are you confident this would be sustainable?*
Are you able to perform the essential functions of the position for which you are applying, either with or without accommodation? (Note: we comply with the Americans with Disabilities Act and consider reasonable accomodation measures that may be necessary for eligible applicants/employees to perform essential functions.*
Desired compensation*
Available start date?*
How many years of experience do you have in veterinary medicine?*
Are you a current legal Veterinary Technician (CVT, LVT, RVT, etc...)*
Other certifications?
As part of our hiring process we conduct professional reference and FCRA compliant background checks. More information regarding our background check process will be shared with candidates who advance to that phase of our screening. It is the policy of Sage Centers to afford equal opportunities for all qualified persons, regardless of their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status, and any other consideration protected by federal, state, or local law (sometimes referred to, collectively, as "protected characteristics).
By checking this box, you acknowledge and consent to terms in the privacy policy which applies to the applicant tracking service being offered by Jazz on behalf of Sage Veterinary Centers. The privacy policy offers an explanation of how and why your data will be collected, how it will beused and disclosed, how it will be retained and secured, and what legal rights are associated with that data (including rights of access, correction, and deletion). The policy also describes legal and contractual limitations on these rights. The specific rights and obligations of individuals living and working in different areas may vary by jurisdiction.*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*