Ethos Veterinary Health
Client Patient Coordinator, Internal Medicine, GCVS
Internal Medicine - Houston, TX - Full Time
Client Patient Coordinator, Internal Medicine
Are you ready to play a pivotal role in the world of veterinary care? Do you thrive in fast-paced environments where no two days are the same? If you’re a highly organized, compassionate, and energetic individual with exceptional communication skills, we want you to join our internal medicine team at Gulf Coast Veterinary Specialists (GCVS) as a Client Patient Coordinator (CPC)!
Gulf Coast Veterinary Specialists (GCVS) is a leader in specialized care for companion animals, known for excellence and collaboration with the veterinary community. Our state-of-the-art facility and expert team provide top-tier care across a range of specialties, including emergency, cardiology, oncology, neurology, surgery, and more. Join us and make a difference in the lives of pets and their families every day.
Position Overview:
It is the responsibility of the Client Patient Coordinator (CPC} to maintain communication lines between the doctor and client, provide daily financial and medical updates on all in-hospital patients, and handle client phone calls and questions. A CPC must also manage the doctor's appointments, schedule the doctor' s procedures, and oversee patient treatments. The CPC must be friendly, professional, and courteous, and capable of handling many tasks at once with many interruptions. This position requires a very organized and dependable individual, who can manage difficult situations with a great deal of positive energy. Client communication skills are paramount. This person must be willing to go the extra mile for the clients and have a "Can Do" attitude.
Compensation:
Are you ready to play a pivotal role in the world of veterinary care? Do you thrive in fast-paced environments where no two days are the same? If you’re a highly organized, compassionate, and energetic individual with exceptional communication skills, we want you to join our internal medicine team at Gulf Coast Veterinary Specialists (GCVS) as a Client Patient Coordinator (CPC)!
Gulf Coast Veterinary Specialists (GCVS) is a leader in specialized care for companion animals, known for excellence and collaboration with the veterinary community. Our state-of-the-art facility and expert team provide top-tier care across a range of specialties, including emergency, cardiology, oncology, neurology, surgery, and more. Join us and make a difference in the lives of pets and their families every day.
Position Overview:
It is the responsibility of the Client Patient Coordinator (CPC} to maintain communication lines between the doctor and client, provide daily financial and medical updates on all in-hospital patients, and handle client phone calls and questions. A CPC must also manage the doctor's appointments, schedule the doctor' s procedures, and oversee patient treatments. The CPC must be friendly, professional, and courteous, and capable of handling many tasks at once with many interruptions. This position requires a very organized and dependable individual, who can manage difficult situations with a great deal of positive energy. Client communication skills are paramount. This person must be willing to go the extra mile for the clients and have a "Can Do" attitude.
Compensation:
- $18-$20/hr., depending on experience
Schedule:
- Full Time
- Tuesday - Friday
- 8am – 6pm
What You’ll Do:
- Communication: Act as the bridge between doctors and clients, providing updates on medical and financial matters, answering questions, and addressing concerns with empathy and professionalism.
- Appointment Management: Organize and schedule appointments, procedures, and treatments while ensuring all records and materials are ready for consultations.
- Client Interaction: Welcome clients and their pets warmly, collect detailed patient histories, and assist during examinations and diagnostics.
- Patient Care Support: Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff.
- Administrative Duties: Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency.
- Education and Advocacy: Educate clients on postoperative care, medication instructions, and at-home treatment plans while advocating for the best outcomes for their pets.
- Crisis Management: Tackle challenging situations with grace, positivity, and a “Can Do” attitude.
Key Responsibilities:
- Provide daily Health updates on in-hospital patients
- Discharge patients educating clients about medications and care at home
- Provide daily financial updates on hospitalized patients
- Provide Financial Estimates in person and over the phone
- Inform Client about Deposit and Payment Methods
- Invoice all patient services
- Put Client and Patient into the Exam Room
- Obtain Weight and Temperature on Patient
- Provide Doctor with all pertinent Medical History
- Generate and Explain Financial Estimate
- Admit Patient into Hospital
- Fill Prescript ions if needed
- Give the Doctor's immediate orders to a Technician to be completed
- Write and Review Treatment Sheet with Doctor each evening
- Review medications and instructions with Technician on duty
- Get permission from clients for diagnostics or procedures when requested
- Return Client Calls in order of priority
- Relay messages to Doctor
- Call Clients back with Doctor's response
- Call Pharmacies with prescriptions if needed
- Handle "Cold Calls" with estimates for potential New Patients
- Discuss Body Care for deceased patients and fill out appropriate paperwork for body care
- Contact cremation service s for pick-ups when needed
- Send Sympathy Cards to Clients and order plant when appropriate
- Contact Referring Veterinarian's office
- Fill out Memorial when appropriate
Other Skills and Abilities:
- Knowledge of principles and processes for providing client services. This includes evaluating client needs, meeting quality standards, providing an exceptional client experience, and evaluation of client satisfaction.
- Knowledge of administrative and clerical procedures, including word processing, designing forms, maintaining files, dictation, and transcription, communicating via email, and the use of computer programs to manage and maintain client and patient information.
- Knowledge of basic drug usages, generic and brand names, possible side effects/reactions for the more common drugs, and controlled substances protocol.
- Using social perceptiveness to be aware of others' reactions and understanding why they react as they do. Ability to modify approach as appropriate.
- Knowledge of clinic procedures in support of streamlining clients' experiences with us.
Qualifications and Skills Sought:
- High School diploma is required, Associate's degree (A. A.) or Bachelor s is preferred; or related experience and/or training; or equivalent combination of education/ experience.
- Strong interpersonal and client communication skills with a passion for assisting others.
- Exceptional multitasking abilities, organizational skills, and attention to detail.
- Dependable, proactive, and team-oriented with a positive attitude.
- Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
- Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
- Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
- Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
- Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
Why You’ll Love This Role at GCVS:
- Make a meaningful impact by being an advocate for pets and their families.
- Work alongside a compassionate and talented team dedicated to excellence in veterinary care.
- Enjoy a dynamic, fast-paced environment that keeps you engaged and challenged.
- Be part of a workplace that values your contributions and supports your growth.
- Ongoing opportunities for continued education such as lunch and learns hosted by various vendors and entities.
Benefits Include:
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development and tuition assistance
- Uniform stipend
- Retirement plan
If you’re ready to take on a rewarding role that combines communication, organization, and compassion, we’d love to hear from you. Apply today and become an essential part of a team where your efforts truly make a difference—one pet and one family at a time!
For more information about our hospital, please visit https://www.gcvs.comEthos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Client Services, Client Service Representative, Receptionist, Veterinary Receptionist, Veterinary Client Service
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Client Services, Client Service Representative, Receptionist, Veterinary Receptionist, Veterinary Client Service
