Client Care Specialist

We are thrilled to announce a $500.00 sign-on bonus for our overnight shifts.  Learn more about this incentive through the application process!

Veterinary Specialty Hospital (VSH) by Ethos Veterinary Health is looking for full-time Client Care Specialists to join our team.

The pay range for this position is $24.17 - $27.19 per hour. Compensation is negotiable based on education, experience, and other relevant credentials.

As a 24/7 emergency and specialty hospital, we offer both day and overnight shifts. 

About Veterinary Specialty Hospital: At VSH our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.

About the Role:

The Client Care Specialist will demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk.

Responsibilities and duties:
* Welcome our clients in a friendly, helpful, and compassionate manner
* Prepare and review documents and medical records accurately and completely
* Educate and advise clients regarding hospital services and practices
* Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
* Process admissions and discharges accurately; schedule follow up appointments as necessary
* Process invoices and payments accurately
* Update and maintain client/pet records and files in accordance with hospital legal requirements
* Assist with other administrative duties as required

About You:
* 1 year of customer service experience
* Qualified candidates should possess excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
* Proven effective communication and the ability to multitask and prioritize
* Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Benefits of Working at VSH:
* Compensation is based on experience and skill level.
* Full-time benefits are available the first of the month following 30 days and include pet insurance, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

NVA Compassion-First is now Ethos Veterinary Health

We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.

Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.