Assistant Veterinary Client Care Supervisor

About the Role: The Assistant Veterinary Client Care Supervisor assists the Client Care Leadership team with implementing and maintaining the highest level of service to clients and referring veterinary practices and with the supervision of the client care staff. 

Our Client Care Specialists provide the client with their first impression of our practice, where their family and their pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can help show our team and clients, compassion, attention, and the highest level of client service.

Responsibilities:

• Assists Client Care leadership in promoting and maintaining an exceptional customer service experience.
• Promotes effective communication among all departments within the hospital.
• Schedules adequate staffing to ensure efficiency based on customer flow and volumes.
• Assist in developing, administering and monitoring client satisfaction surveys to all clients that enter the facility.  Measures the responses for progress and for areas of improvement.
• Maintain high visibility within the Client Care Department on a daily basis.
• Participates in the performance review process of Client Care Employees.
• Participates in the recruitment and interview process with Talent Acquisition.
• Assists with the onboarding and training of new employees.
• Participates in developing, maintaining and updating training procedures to ensure that all current and newly hired client care staff members are trained and knowledgeable in all areas of the hospital. 
• Provides mentoring, counseling and development of subordinates in conjunction with Client Care Leadership including participating in disciplinary process.
• Act as a client concierge to ensure the highest level of customer service for every client.

About You:

• Veterinary industry experience preferred but not required
• 2+ years’ customer relations experience in a high paced environment
• Ability and experience to diffuse a difficult or stressful client or employee situation in a respectful manner.
• Ability to promote effective communication between the client care staff, specialists and technical staff. 
• Ability to provide effective feedback to staff members to further their growth and development.
• Demonstrated professionalism in all interactions and transactions.
• Ability to be flexible and adjust to a changing environment.

 
Schedule and Compensation: 

• This is a second shift position, 4/10’s (4p-2a)
• Starting at $20 and hour and may be higher depending on experience
• 10% shift differential applies for 2nd shift!

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
 Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.