Ethos Veterinary Health
Veterinary Technician Supervisor
Emergency - West Caldwell, NJ - Full Time
Wednesday - Saturday: Flexible hours as needed
Position Overview:
The purpose of this position is to ensure quality and efficiency within the Technician Department so we may continue to provide excellent patient care. The Veterinary Technician Supervisor is the direct support between the doctors, hospital management, and nursing staff. They will be responsible for scheduling, employee performance, direct feedback, and training within their department. The Veterinary Technician Supervisor must maintain very high standards of culture, professionalism, accountability, have the ability to communicate well with coworkers and management to ensure overall accuracy and satisfaction.
Key Responsibilities:
This position requires senior level skill set and knowledge, exceptional discretion, and leadership skills.
- Demonstrate and promote a positive culture and encouraging work environment
- Provide enhanced support and training presence on floor to medical team
- Provide clear image and frequently promote the shared values, goals, and direction of the hospital
- Scheduling for the nursing team, including approving time off and coordinating coverage
- Manage Dayforce (scheduling software)
- Schedule arrangements for when doctor is away- staff assigned to alt department, cover other days, or take PTO
- Communication & coordination between departments re. staffing, patient care, procedures, protocol, etc.
- Promote and assist with training for new and existing staff members, coordinate with team leads/shift leads
- Address staff concerns and performance issues in line with hospital expectations and Team Agreements
- Provide feedback with Nursing Leader Team on staff performance for evaluations
- Provide continuous feedback to staff- encouragement, reinforcement, and redirection
- Document check-ins, skills assessments, goal setting and follow-ups
- Assist with performance management, all levels of disciplinary actions, and documentation for nursing team members
- Collaborate with Nursing Leader Team on staff and department needs
- Encourage safe, happy, supportive, and progressive environment for staff to thrive
- Discourage negativity, gossip, and toxic behaviors
- Provide training and continuing education on and off the floor
- Be an active representative and participant in events that contribute to marketing, the advancement of our hospital image, and growth
- Must be highly skilled and familiar with emergency and specialty medicine
- Experience as a Veterinary Technician Shift Lead
- Ability to work nights, weekends, and Holidays
- Must be dependable
- Ability to take direction from a variety of people under various situations and accurately follow instructions
- Capability of anticipating needs of doctors and nurses and show initiative
- Ability to react quickly and appropriately during emergency situations, and remain calm under pressure
- Excellent communication/people skills
- Good grooming and hygiene
- Must have team-oriented attitude and promote positive culture
- Ability to be a proactive problem solver and demonstrate leadership skills on the floor
- Considerable tact and diplomacy in dealing with staff and clients affected by a variety of problems
- Ability to work with and without direct supervision
- Previous management or supervisor experience a plus
- Capability to kneel, bend, & to lift various sizes of animals to treatment tables, without assistance at times
- High school diploma or GED
- CVT Required
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
