Veterinary Hospital Service Manager

Port City Veterinary Referral Hospital is seeking a Veterinary Hospital Service Manager to help lead and grow our well-established veterinary hospital. This opportunity will cover various specialty departments within our hospital in Portsmouth, New Hampshire. We are looking to expand our team of Hospital Managers and provide dedicated attention to departments as we continue to grow. This team member will oversee some specialty departments including Ophthalmology, Internal Medicine, Cardiology, Medical Oncology and Radiological Oncology. 

The Veterinary Hospital Manager is responsible for operationally focused activities that create the optimal client and employee experience. Some of these responsibilities include:

Employment Life-Cycle

• Serve as mentor and coach for any/all staff requiring development and assistance in non-clinical matters.
• Develop and supervise staff within their assigned departments and between other departments, ensuring adequate staff coverage with appropriate levels of expertise.
• Ensure appropriate training for all staff including an exceptional understanding and delivery of client hospitality.
• Set production and performance standards and follow-up through monitoring, assessing, reviewing and evaluating employee performance based on established standards. Recommend promotions, awards, and corrective actions as needed.
• Resolve any misunderstanding or conflicts that may surface between staff members and medical professionals.

Operational Effectiveness

• Assess and optimize administrative and operational workflows within the departments
• Engage in real-time resource allocation; develop staff schedules (clinical and non-clinical) while managing labor against budget.
• Maintain responsibility for departments financial performance (profit/loss).
• Evaluate the needs for the department and recommends appropriate resources to meet those needs
• Conduct monthly staff meetings and prepare agenda.

Client Care

• Regularly assess the efficient and effective flow of clients and pets through the hospital while also ensuring proper care from arrival through discharge and follow-up.
• Intervene and diffuse any situation that involves agitated, confused, scared or emotional clients and family members and/or employees.  Offer reassurance, compassion and understanding.
• Maintain strong working relationships with referring veterinarians through business development outreach and follow up on client visits.

Education, Skills and Experience:

• Candidates will have a Bachelor’s degree and/or significant leadership experience.
• Veterinary industry experience is not required, but a comfort level working within a clinical setting will be necessary.
• Strong interpersonal skills, the ability to develop employees, be a problem solver, outstanding communicator, and have the ability to maintain a positive working atmosphere that supports an exceptional client experience.
• Previous experience in hands-on hospital administration or retail experience may help a candidate to be successful in this role.

Thank you for reading our posting!