Ethos Veterinary Health
Hospital Manager, Animal Urgent Care North East
Hospital Manager - Brighton, CO - Full Time
Animal Urgent Care (AUC) North East is a brand new 9,000 square foot 24/7 ER facility with surgical capabilities, ultrasound, X-rays, and hospitalization. We ensure the communities we serve have access to excellent, affordable emergency veterinary services. We strive to keep compassion, cost-consciousness, and excellent service at the forefront of each and every case we see. We are proud of our team and hospital, having decades of emergency and critical care experience and our staff regularly exceed continuing education standards. We are proudly certified by the American Animal Hospital Association.
The ideal salary range for the opportunity is $65-85,000/yr. The final compensation offer will be based on the qualified candidates experience and ability to make an impact coming into the role. We also offer a competitive benefits package plus local hospital benefits.
Job Description:
The Administrator position has overall accountability for operational and financial management of the hospital including oversight of client experience, fiscal management (day-to-day), marketing and promotion of services, staff recruitment/scheduling and other discretionary activities that serve to support the hospital.
Duties & Responsibilities:
Leadership and People Management
- Oversee Client Experience schedule to ensure consistent coverage. Delegate daily scheduling and lead duties to team members as team develops.
- Lead regular team meetings to share ideas for improvement, enhance team skills, outline roadmap for new initiatives.
- Full ownership of support staff scheduling, including writing on-call management schedule, helping to get shifts covered for illness/absenteeism, etc. Works closely with Operations Manager (OM)/Medical Director (MD) to edit schedule to meet business and team needs.
- Supervise day-to-day work activities and keep consistent operating procedures.
- Partner with Operations Manager and Medical Director to build a collaborative team focused on the client experience with emphasis on consistent experience within the hospitals in Brighton, Park Hill, and Arvada.
- Provide leadership, motivation, development of team members and act as a role model.
- Leads by example with personal and professional growth goals and achievements.
- Commits to meeting regularly with Hospital Leadership to collaborate on hospital financial and cultural health, including creative solutions to challenges, statement of needs, and load-sharing.
- Responsible for hiring and developing team members who support a positive and client-focused culture. Support leads in interviewing and onboarding new team members with input as needed from OM/MD
- Ensure team members have the appropriate tools and resources to perform their duties and meet communicated goals.
- Promotes educational growth for all team members, regardless of experience level and skill set, including VetBloom portal assignments.
- Provide continuous guidance, coaching, and performance evaluations to ensure staff members meet objectives and deliver top-tier patient care.
- Works with HR Manager, Operations Manager, and Medical Director(s) to mitigate interpersonal and performance issues with team members.
- Full adoption and embodiment of AUC Team Agreements and Mission. Read and respond to all Ethos communication in a timely manner to ensure that policies, guidelines and recommendations are quickly communicated to hospital staff and adequate training follows if needed. Financial and Procurement
- Develop and manage the practice's budget, incorporating revenue forecasts, expense tracking, and financial reporting.
- Implement strategic initiatives to optimize revenue generation, minimize costs, and enhance profitability while considering the diverse range of services offered.
- Process financial transactions as needed. Invoice credits, adjustments, end of day and month reconciliation, and cash deposits.
- Participates in financial oversight of revenue and expenses for hospital.
- Assists in managing the day-to-day accounting and finance requirements (i.e., reconciling day-end reports, managing petty cash, administration of employee discounts, process client invoices/statements for payment, process refunds, provide resolution for client billing questions, and handles escalated client calls).
- Communicates with vendors as necessary regarding Accounts Payable & assist with Accounts Receivable with Financial Admin Support.
- Reconcile and stock Cubex, alert OM/MD of any concerning variance, support ordering needs for controlled substances in partnership with OM/MD and Inventory Manager.
- Works with Ezyvet, SmartFlow, PayJunction, Oracle, phone network, etc. to support the team with any issues. Training and mastery of all hospital software as well as early adopter mindset for new applications is required for positive hospital culture. Client Service
- Establish operating standards that deliver exceptional client service. This includes analyzing client journeys and providing recommendations for improvement.
- Set objectives, review KPIs such as client satisfaction, referral statistics, and repeat customers, and develop action plans to ensure meeting of the outlined company goals
- Understand, participate in and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.
- Collaborate on innovative ideas and initiatives that drive towards client experience goals.
- Handle Client complaints and escalations to a mutually beneficial resolution with input and support from MD/OM and any additional involved employee parties.
- Partners with all hospital team leaders to problem-solve and ensure that client’s needs are exceeded, and that optimal patient care is delivered on a consistent basis.
Qualifications:
Knowledge, Skills, and Abilities:
- Passionate individual focused on client experience and team development.
- Bachelor’s degree or higher education in Hospitality, Communications, or Finance preferred
- Willingness to share on-call management shifts with the rest of the leadership team (roughly 8-12 shifts per month on average and mostly handling calls)
- 5 years' experience in veterinary medicine preferred, 2 years minimum.
- 3-5 years in a supervisory/management role preferred.
- Knowledge of financial budget management.
- Possess an elevated level of emotional intelligence and interpersonal skills.
- Excellent written and oral communication skills.
- Excellent organizational and problem-solving capabilities.
- Proficiency in Microsoft Office, scheduling software, and veterinary management platforms preferred. Willingness and drive to learn any new programs.
- Ability to plan, organize and effectively present ideas and concepts.
- Ability to take information obtained from clients, staff, and other sources, discern which is credible and assess the hospital and its operation objectively.
- Must be able to multi-task and deal with high levels of stress in an environment of changing priorities
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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