Ethos Veterinary Health
Client Service Representative
ER - CSR - Tacoma, WA - Full Time
Summit Veterinary Referral Center is hiring a Full time Client Service Representative for our Front Desk!
Job Summary:
We are seeking a reliable and friendly Veterinary Client Service Representative to join our team. In this role, you will be the first point of contact for our clients, greeting them warmly and checking them in to the hospital. You will be responsible for assisting clients, discussing fees and payment options, answering questions about emergency cases that may need to be seen, and collecting deposits and payments. The ideal candidate will have excellent communication and customer service skills and be comfortable working in a fast-paced environment.
Responsibilities:
Why Summit:
Summit Veterinary Referral Center is the largest Emergency and Specialty Center in the South Puget Sound. With specialists in Anesthesia, Cardiology, Emergency/Critical Care, Internal Medicine, Neurology, Nutrition, Oncology, Ophthalmology, Surgery and Radiology, we work as a team to provide the most comprehensive patient and client care in our region. Grand rounds occur daily and our specialists are regularly available to consult on cases (even in the middle of the night). We have 7 surgical suites, CT/MRI, endoscopy, telemetry, digital radiography, echocardiography, ultrasound, fluoroscopy and more.
Our culture is all about collaboration, and a thriving passion for best medicine. We embrace your learning and development with a robust CE budget and opportunities for growth (VTS support). We strive for sustainable excellence with multiple structures in place to aid in reducing burnout and helping you live your best life!
We have grown steadily in our 13-year history, but we are still a young developing practice with a lot of heart. We need talented folks like you and your friends (don’t worry…we have PLENTY of room to fit in more folks like you) to help us keep growing, thriving, and delivering the absolute best in patient and client care.
We are an equal opportunity employer and welcome applicants from all backgrounds.
About Ethos:
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Job Summary:
We are seeking a reliable and friendly Veterinary Client Service Representative to join our team. In this role, you will be the first point of contact for our clients, greeting them warmly and checking them in to the hospital. You will be responsible for assisting clients, discussing fees and payment options, answering questions about emergency cases that may need to be seen, and collecting deposits and payments. The ideal candidate will have excellent communication and customer service skills and be comfortable working in a fast-paced environment.
Responsibilities:
- Greet clients with a friendly demeanor and provide exceptional customer service
- Assess patients at arrival and determine the appropriate level of care needed for each pet
- Discuss clinic fees and payment options
- Answer client questions regarding clinic services and pet care
- Communicate with veterinary technicians and veterinarians regarding patients status
- Maintain client information and medical records in an accurate and organized manner
- Prior experience in customer service or veterinary setting preferred, but not required
- Excellent communication skills, both written and verbal
- Ability to work well in a fast-paced and stressful environment
- Detail-oriented and able to accurately manage and prioritize tasks
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
- Compassionate and caring attitude towards pets and their owners
- Client Services operates 7 days a week, we are seeking someone with flexible availability.
- Hourly pay range- $17.00 - $26.00 depending on experience
- Night differential paid for any hours worked within 6pm-6am
- Monday- Thursday $3/hr
- Friday-Sunday $5/hr
Why Summit:
Summit Veterinary Referral Center is the largest Emergency and Specialty Center in the South Puget Sound. With specialists in Anesthesia, Cardiology, Emergency/Critical Care, Internal Medicine, Neurology, Nutrition, Oncology, Ophthalmology, Surgery and Radiology, we work as a team to provide the most comprehensive patient and client care in our region. Grand rounds occur daily and our specialists are regularly available to consult on cases (even in the middle of the night). We have 7 surgical suites, CT/MRI, endoscopy, telemetry, digital radiography, echocardiography, ultrasound, fluoroscopy and more.
Our culture is all about collaboration, and a thriving passion for best medicine. We embrace your learning and development with a robust CE budget and opportunities for growth (VTS support). We strive for sustainable excellence with multiple structures in place to aid in reducing burnout and helping you live your best life!
We have grown steadily in our 13-year history, but we are still a young developing practice with a lot of heart. We need talented folks like you and your friends (don’t worry…we have PLENTY of room to fit in more folks like you) to help us keep growing, thriving, and delivering the absolute best in patient and client care.
We are an equal opportunity employer and welcome applicants from all backgrounds.
About Ethos:
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
