Veterinary Patient Care Coordinator – Internal Medicine

San Marcos, CA

Full Time

Mid Level

Veterinary Specialty Hospital North County

Do you have veterinary experience, exceptional client communication skills, and a passion for helping pets and their families navigate complex medical conditions?

Veterinary Specialty Hospital North County is seeking a Veterinary Patient Care Coordinator – Internal Medicine. This role is ideal for an experienced veterinary professional who enjoys building relationships with clients, coordinating patient care, and serving as a trusted resource throughout a pet's medical journey.

Working alongside our Internal Medicine specialists, technicians, and support teams, you will play a critical role in ensuring a seamless experience for both clients and patients while helping coordinate advanced medical care.

Schedule: Monday - Friday (Hours TBD)

Why Internal Medicine?

Internal Medicine patients often require ongoing diagnostics, treatment plans, and long-term management. As the Veterinary Patient Care Coordinator – Internal Medicine, you'll become a key point of contact for clients navigating complex medical conditions, helping them understand the next steps while ensuring exceptional communication and support throughout their pet's care.

This position is perfect for someone who enjoys both the medical and client service sides of veterinary medicine.

What You'll Do

As the Veterinary Patient Care Coordinator – Internal Medicine, you will:

Serve as a primary point of contact for Internal Medicine clients before, during, and after appointments
Provide personalized communication and updates throughout a patient's visit
Coordinate appointments, consultations, procedures, rechecks, and follow-up visits
Review upcoming appointments and ensure medical records, referrals, and diagnostics are received and prepared in advance
Monitor client communications and coordinate responses with the medical team
Assist with treatment plan discussions and financial estimates
Explain common Internal Medicine conditions, treatments, medications, and follow-up recommendations within the scope of your training
Collaborate with doctors, technicians, and client care teams to ensure a seamless patient experience
Coordinate patient admissions and discharges
Process payments, invoices, estimates, and financial transactions
Maintain accurate client and patient records
Conduct follow-up calls and assist with post-appointment communication
Help guide clients through potentially stressful or emotional situations with empathy and professionalism

What We're Looking For

Required Qualifications

Minimum two years of veterinary experience required
Previous experience in a veterinary hospital setting
Strong understanding of veterinary medical terminology
Experience discussing treatment plans and financial estimates
Exceptional verbal and written communication skills
Strong organizational skills and attention to detail
Proficiency with computer systems and electronic medical records
Ability to multitask and prioritize in a fast-paced environment

Preferred Qualifications

Experience in specialty medicine, emergency medicine, or advanced veterinary practice
Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Veterinary Assistant, or similar veterinary role
Knowledge of common Internal Medicine diseases and treatments
Experience reviewing medical records and coordinating referrals

The Ideal Candidate

You are someone who:

Has a solid veterinary foundation and enjoys continuing to learn
Communicates confidently with clients and medical teams
Can explain complex information in a compassionate and approachable way
Thrives in a fast-paced specialty environment
Anticipates needs and proactively solves problems
Maintains professionalism and composure during emotional or high-stress situations
Takes pride in delivering an exceptional client experience

Why Join Our Team?

Comprehensive Benefits

Medical, dental, vision, disability, and life insurance
Flexible spending accounts
401(k) with company match
Employee Assistance Program
Three weeks accrued paid time off
Uniform allowance
Generous employee pet discount

Professional Development

Competitive annual continuing education allowance
VetBloom access for RACE-approved continuing education and training
Opportunities for advancement and career growth
Exposure to advanced specialty medicine and mentorship from experienced professionals

Health & Wellness

Access to League wellness resources
Support from our onsite Veterinary Social Worker
A collaborative culture focused on teamwork, growth, and professional development

At Veterinary Specialty Hospital North County, you'll be an integral part of the internal medicine team, helping clients navigate some of the most important moments in their pets' lives while supporting advanced specialty medicine every day.

Join a team that is passionate about exceptional medicine, compassionate service, and creating extraordinary client experiences.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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