Client Relations Specialist Supervisor

Client Relations Specialist Supervisor
Northeast Indiana Veterinary Emergency & Specialty Hospital (NIVES) – Fort Wayne, IN

Are you an experienced client service leader looking to take the next step in your career? Join our team at NIVES and help lead a group of compassionate professionals who make a difference for pets and their families every day.

About Us
NIVES has been serving the community since 2004 and is one of Indiana’s largest small animal emergency and specialty hospitals. Our hospital offers 24/7 emergency care as well as services in cardiology, internal medicine, and surgery. We are proud to be the only veterinary hospital in the state certified as a Level II Critical Care Facility.

The Role
We’re looking for a Client Relations Specialist Supervisor to lead our front desk team and ensure clients and their pets receive compassionate, professional support—especially during urgent and stressful situations. This is a hands-on leadership role where you’ll guide, coach, and support our client services staff while also working directly with pet owners and our medical team.

This position is for 2nd/3rd shift and requires flexibility, including evenings, holidays, and every other weekend.

What You’ll Do

• Supervise, train, and mentor Client Relations Specialists

• Ensure excellent customer service in person, by phone, and by email

• Help manage emergency appointment scheduling and client communications

• Oversee accurate billing, payments, and record-keeping

• Support hospital flow by coordinating admissions, discharges, and follow-up care

• Collaborate with veterinarians, technicians, and other leaders to keep operations running smoothly

What We’re Looking For

• Previous leadership or supervisory experience (veterinary/medical setting a plus)

• Strong communication and customer service skills

• Ability to stay calm and lead a team in a fast-paced environment

• Comfortable using Microsoft Office and practice management systems

• Flexible availability, including evenings, holidays, and every other weekend

Why Join Us?

• Work in a respected specialty and emergency hospital

• Lead a compassionate, supportive client service team

• Opportunities for professional growth and development

Apply today to join our team and help us continue providing exceptional care to pets and the people who love them.