Veterinary Surgery Coordinator
The Virginia Veterinary Center in Short Pump, VA is hiring a full- time Surgery Coordinator to join our outstanding team!
Position Overview:To elevate VVC’s Surgery Department’s client experience and improve upon treatment plan compliance and fee capture.
- Point of contact for surgery clients when a medical team member is not immediately available
- Point of contact for pDVMs requesting to speak with a surgeon (when a surgeon is not immediately available)
- Provide surgery clients with the time and attention they need (which allows the nursing team to focus primarily on patient care)
Primary Responsibilities:
- Available to the Surgery Department to coordinate patients’ care.
- Handles complicated or time-consuming financial conversations with specialty clients, relieving the surgeon or his/her team so they can move onto the next patient or procedure.
- Assist CSRs with in-depth phone calls from clients and PVMs to discuss and answer detailed questions about services.
- Assists with disruptive clients or upset clients, preventing escalation.
- Audits all current/open invoices for hospitalized surgery patients. Audits closed invoices as a KPI, producing management reports monthly.
- Participates in department level meetings
- Attend daily rounds
- Have a solid knowledge of routine specialty surgeries/procedures and at home care
- Work collaboratively with the entire VVC specialty staff
- Create estimates for procedures
- Present treatment plans to client
- Schedule add-on procedures/emergencies per specialist approval
- Assist nursing team with call-backs
- Ensure all surgry cases are scheduled in a timely manner per surgeon’s standards and availability
- Audit surgery invoices
- Aid clients with insurance companies
- Strong communication and the most positive customer service skills
- Provide medical updates to owners if nursing staff is unavailable to do so
- Knowledge of common surgeries, procedures, and advanced imaging process
- Assist clients with questions regarding paperwork
- Assist nursing team by checking team voicemails, conveying message to the correct team member, and returning phones calls as needed.
- Check department voicemail throughout the day
- Take as many calls for the surgery department as possible (to avoid sending clients to voicemail)-timely resolution of client concerns/request
- Ensure charts are complete for next day appointments-follow up with appropriate pDVMs as needed
- Performs all other duties as assigned
Qualifications:
- Available to work between the hours of 7am – 6pm
- Preferred client service work history
- Preferred surgery/medical knowledge
- Experience auditing medical records
- Demonstrated history of handling escalated client concerns
Benefits and Compensation:
- Compensation is based on experience and skill set, $20 – 22/hr
- Medical
- Dental
- Vision
- 401k
- Employee Assistance Program
- Health Savings Account
- Life Insurance
- Generous PTO
- Retirement Plan Options
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.