Veterinary Client Care Coordinator, NVS

Veterinary Client Care Coordinator Nashville Veterinary Specialists & Animal Emergency

Compensation: $18-27/hr, depending on experience

Schedule:  

• Monday-Friday

• Two holidays per year 

Benefits:  

• Paid Time Off 

• Medical, Dental, and Vision insurance plans 

• Short and Long Term Disability and Life Insurance 

• 401k retirement planning and employer matching 

• Discounted employee pet products and services 

• C.E Allowance 

• Scholarship and Sponsorship Program via Penn Foster 

• Licensure Renewal and Out of State Licensure transfer reimbursements 

• Uniform Allowance 

• Cell Phone Discount 

• YMCA Corporate Memberships 

• Team building and Volunteer events 

• Career Development strategies 

• State of the art newly renovated and expanded hospital setting 

• And more!   

Role Summary: Nashville Veterinary Specialists + Animal Emergency (NVS) is searching for Client Service Representatives to join our GROWING team! We are looking for ANIMAL LOVERS who are team players with stellar customer service, display friendly and warm demeanors, and have the ability to work in a fast-paced environment! Apply today to join our team, help us make a difference in an animal's life, and to advance your career! 

Position Responsibilities include, but not limited to:   

• Coordinate Client Communication: Schedule appointments (including work-ins), greet new clients, and return calls within 2 hours to ensure a smooth onboarding and service experience.

• Support Prescription Management: Handle refill requests, communicate with doctors, and coordinate with pharmacies for approvals and updates.

• Provide Daily Client Updates: Call clients each morning with pet updates, send daily photos, and facilitate in-person visits.

• Follow Up on Patient Care: Conduct follow-up calls two days post-discharge for hospitalized patients to check on progress and client satisfaction.

• Team Collaboration & Backup Support: Act as backup for doctors, CSRs, and CCCs when needed, always striving to enhance the client experience and refer medical questions appropriately.

Requirements:   

• • Education & Experience: High school diploma or equivalent required; veterinary setting experience and knowledge of medical terminology preferred.

  • Client Service Skills: Demonstrated background in customer service with a strong desire to compassionately support clients.

  • Communication Abilities: Clear, professional written and verbal communication skills essential.

  • Flexibility & Adaptability: Able to work varied shifts including nights, weekends, and holidays; remains calm and effective under pressure.

  • Technical Proficiency & Teamwork: Comfortable with PC use; experience with ezyVet or similar platforms is a plus; thrives in a collaborative team environment.

At NVS, we're not just colleagues; we're a supportive community that celebrates victories together, both big and small. Here, you'll thrive in a nurturing learning environment where honing your skills and seeking guidance from teammates is not just encouraged, but embraced. What sets us apart is our commitment to fostering a culture of excellence and compassion. We prioritize patient care and client experience above all else, and we're looking for someone who shares our dedication. Apply today, and come experience our supportive environment that will encourage you to be the best technician you can be! 

https://www.nashvillevetspecialists.com/ 

Physical/Environmental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of each of these jobs. While performing the duties of any of these positions, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee is often required to lift and carry animals weighing fifty pounds or more; handle dogs weighing up to 150 pounds. 

Nashville, TN 

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. 

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. 

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.