Veterinary Client Care Concierge - General Practice

Lawrence, MA
Full Time
Client Care
Mid Level

Bulger Veterinary Hospital is seeking a full-time Client Care Concierge to join our busy General Practice
Department located on the North Andover boarder by Route 495. 

The Client Care Concierge ensures that the Pet Owner’s experience is exceptional throughout the General Practice process in partnership with the medical, client care, and call center teams.  This person serves as the primary, non-medical coordinator ensure a seamless visit and provides fluid information of next steps in the appointment process. 

Primary Responsibilities:

  • Prepare and review documents and medical records accurately and completely to ensure a smooth check-out process for clients from appointments and services and schedule follow-ups as needed
  • Accurately update and maintain client/patient records and files in accordance with Ethos and legal requirements
  • Manage the appointment schedule for each day and review upcoming appointments for the week in advance of the clients’ visit.
  • Assist clinical team with follow-up activities including follow up calls and post-appointment tasks.  
  • Manage communications and callbacks between medical team and clients

About You:

  • Previous experience in, and passion for, delivering exemplary client service. 
  • You will embody our culture by treating every client with the utmost courtesy and attention, with a keen sensitivity to the emotional bond between clients and their pets.
  • Excellent communication and organizational skills that highlight your ability to provide a positive, friendly, and welcoming environment at all times.
  • Superior interpersonal skills and be able to develop and maintain positive working relationships with others.
  • Support team members in reaching common goals.
  • Listening and responding appropriately to the concerns of clients and team member. 
  • Previous experience as a veterinary receptionist, medical secretary, or customer service representative strongly preferred. 

Schedule: Four 9-hour shifts

Compensation: $19 - $24 pending experience & skill set

About Bulger Veterinary Hospital: Bulger is a full-service hospital that offers comprehensive care that includes General Practice, 24-hour Emergency Services, and Specialty Medicine in the areas of Ophthalmology, Surgery, Internal Medicine, Exotics, Radiology and Cardiology.

Mission: Our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field. 

Qualifications and experience requirements

  • High school education or equivalent with 2-5 years of experience in a professional customer-facing environment. Veterinary medical or hospitality industries strongly preferred.
  • Must possess high ability to multi-task, prioritize and organize effectively.
  • Mathematical abilities to apply concepts such as fractions, percentages, ratios, addition, subtraction, multiplication, division and proportions to practical situations.
  • Comprehensive ability to speak, read, and write English and interpret technical procedures, including the ability to effectively present information and respond to questions from technical staff, doctors, managers and clients.
  • Fundamental working knowledge of windows based programs including word processing, data entry, email systems and Internet.
  • Previous experience as a client service representative, customer service representative, or patient coordinator will be considered.

Thank you for reading our job posting! 

Tags: RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse

NVA Compassion-First is now Ethos Veterinary Health
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.  
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.


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