Why Join WVRC Waukesha?

WVRC Waukesha is a 24/7 VECCS Level I Certified Emergency & Critical Care and Specialty Hospital, providing advanced, lifesaving care in a brand-new, state-of-the-art facility. You'll work alongside a highly skilled team of specialists, emergency clinicians, and dedicated support staff in a collaborative environment where teamwork, mentorship, and continuous learning are at the heart of everything we do.

We are looking for an energetic “people person” for our hospital to communicate financial updates to clients and create treatment plans. Our ideal candidate will possess excellent communication skills and the ability to discuss financial obligations with clients, act as a client-pet advocate and update various doctors and technicians regarding client’s financial situation and the client’s goals for the pet’s treatment.

This position requires a basic understanding of medical knowledge as explaining treatment plans to clients is fundamental to the job. The ideal candidate is comfortable with client service and has medical knowledge, a perfect position for a client service specialist working in general practice who is looking to work in a specialty environment.

• Minimum of 1 year of customer service experience in a healthcare setting (veterinary experience preferred but not required)
• Minimum of 1 year accounting experience
• Ability to work in a collaborative environment
• Commitment to develop long-term relationships with colleagues, clients, and community
• Excellent communication and organizational skills
• Advocate for patient care
• Ability to multi-task and thrive in a fast-paced environment

Perks & Benefits: 

• Medical - Dental - Vision
• HSA & Flexible Spending Plan Options
• Paid Time Off
• 401k + company match
• Uniform Allowance
• Veterinary Service Benefits
• CE Allowance - Short & Long- Term Disability Options 
• Onsite Veterinary Social Worker available to employees & clients 
• Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career    
• Referral Bonuses 
• Being a part of a team of elite professionals who prioritize the needs of their patients 

WVRC offers a warm, friendly atmosphere where our main goal is to provide compassionate care to our patients and clients as well as offering outstanding customer service. Our Technicians are trusted with advanced patient care and hands-on responsibility. We provide strong leadership, structured training, and long-term career growth!

Surrounding Areas
WVRC Waukesha is within commuting distance of many veterinary professionals throughout Waukesha County and the greater Milwaukee area, including: 

• Pewaukee
• Brookfield
• Hartland
• Wauwatosa
• Mukwonago
• West Allis
• Oconomowoc
• Milwaukee

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest 
level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, 
color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, 
veteran status or any other basis covered by appropriate law. All employment is decided based on 
qualifications, competence, merit, and business need.