Client Care Representative
Client Care Specialist, Emergency & Critical Care
Location: Orland Park, IL
Schedule: Full Time | 2nd shift | 4pm-1m | Includes 1-2 weekend shifts per week
Why Join us at Premier Veterinary Group, Orland Park
At Premier Veterinary Group Orland Park, you'll join a collaborative team dedicated to delivering exceptional emergency and specialty care when pets need it most. As a 24/7 hospital, you'll gain hands-on experience with a diverse caseload while working alongside board-certified specialists, experienced emergency clinicians, and highly skilled veterinary professionals. We foster a culture of teamwork, mentorship, and open communication, ensuring every team member is supported and empowered to grow. If you're looking for a fast-paced environment where your skills are valued and your work makes a meaningful difference for pets, their families, and the veterinary community, you'll feel right at home at Premier Orland Park.
In Your Day-to-Day, You Will:
- Create a warm, welcoming experience for clients and their pets, delivering compassionate service from check-in through discharge.
- Coordinate appointments, emergency visits, and client requests while ensuring every interaction reflects our commitment to exceptional patient care and client satisfaction.
- Prepare, review, and maintain accurate medical records, client communications, and hospital documentation.
- Guide clients through admissions, discharges, follow-up scheduling, and payment processing with professionalism, empathy, and attention to detail.
- Educate clients on hospital services, procedures, and next steps to help them feel informed and supported throughout their visit.
- Maintain organized client and patient records while supporting the daily administrative operations of the hospital, including scanning, emailing, and other office tasks.
- Collaborate with veterinarians, technicians, and the client care team to keep the hospital running efficiently and ensure a seamless experience for every patient and client.
What You Bring:
- Excellent interpersonal skills and able to develop and maintain positive working relationships with others
- Have a fundamental knowledge of windows based computer programs
- Proven effective communication and the ability to multitask and prioritize
- Willing and able to provide exceptional customer service
- A motivated and dedicated individual who is self- motivated to provide exceptional service
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.
Perks & Benefits
- Medical, Dental and Vision insurance -Multiple health plan options so that you can choose something that suits your needs best.
- Life Insurance, Disability Insurance, FSA, HSA
- Employee Assistance Program
- Uniforms
- Generous CE Allowance
- Professional development assistance
- Hands on learning as well as opportunities for credentialing
- Onsite continuing education events as well as virtual learning platforms
Premier Veterinary Group Orland Park is within commuting distance of many veterinary professionals throughout Chicago's southwest suburbs and the surrounding communities, including:
- Tinley Park
- Palos Heights
- Palos Park
- Homer Glen
- Mokena
- Oak Forest
- Frankfort
- New Lenox
- Hickory Hills
- Worth
- Alsip
- Crestwood
- Midlothian
- Country Club Hills
- Matteson
- Lockport
- Lemont
- Joliet
- Bridgeview
- Burbank
- Oak Lawn
- Evergreen Park
- Chicago Ridge
- Bolingbrook
- Downers Grove
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest
level, together.
Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!
Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion,
color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin,
veteran status or any other basis covered by appropriate law. All employment is decided based on
qualifications, competence, merit, and business need.
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