Assistant Hospital Manager - SAGE Concord

Our SAGE Concord location opened a brand-new state-of-the-art facility in the summer of 2022! It is the largest Specialty and Emergency Hospital in the East Bay area. Our next-generation facility has allowed SAGE Concord to significantly expand its Emergency, Specialty, and Urgent Care services to the growing East Bay community.

Our Specialty offerings consist of Emergency, Critical Care, Cardiology, Integrative Medicine, Internal Medicine, Oncology, and Surgery. This new facility features multiple advanced Surgery suites, as well as sophisticated Trauma response and Critical Care capabilities. Our vision in SAGE Concord is to continue the expansion of SAGE’s existing services to meet the ongoing demand for additional services in our community.
 

We are looking for an Assistant Hospital Manager to join our team!
Salary: $80,000 - $100,000 annually, exempt, based on experience and skill set.

Position Overview
The Assistant Hospital Manager will play a key role in managing and developing clinical teams within a busy emergency and specialty hospital setting. This position is focused on operational efficiency, supporting clinical department leads, and ensuring a high standard of patient and client care in a fast-paced environment. The ideal candidate will have a strong background in veterinary or clinical operations, proven leadership abilities, and a commitment to fostering a collaborative and proactive workplace culture.

Key Responsibilities:

• Team Leadership: Coach, manage, and develop a team of clinical leads across different departments, fostering a supportive environment that promotes growth and continuous learning.
• Staffing Optimization: Manage daily staffing levels and adjust labor resources as needed to address gaps in departments, maximizing efficiency and ensuring adequate support across all units.
• Training and SOP Development: Collaborate with leads to create and implement training plans, update and maintain Standard Operating Procedures for all departments, and support ongoing clinical skill development for all employees.
• Onboarding and Employee Development: Develop and execute comprehensive onboarding plans for new employees, tracking their progress to ensure they integrate effectively into the team and meet performance expectations.
• Scheduling and Call-out Management: Oversee department leads in the proactive creation of schedules and effective management of call-outs to minimize disruptions in service delivery.
• Communication and Consistency: Act as the primary source of information for the clinical team, ensuring consistent communication, implementing corrective actions when needed, and upholding a positive and accountable workplace culture.
• Collaboration and Process Improvement: Partner with Hospital Managers, Medical Directors, and other key stakeholders to identify opportunities for process improvement, efficiency, and enhanced client service.
• Compliance and Safety: Oversee compliance with hospital policies, regulatory requirements, and safety protocols to maintain a safe and compliant workplace.
• Additional Responsibilities: Perform other duties as assigned, adapting to the evolving needs of the hospital and client care.
• Other duties as assigned.

• Minimum of 5 years of progressively responsible experience in a leadership role, preferably in a clinical or veterinary setting.
• Proven experience managing a facility, overseeing clinical operations, and handling multiple direct reports.
• Exceptional leadership, staff development, and problem-solving skills, along with a strong commitment to client care and service excellence.
• Adaptability and comfort with change management in a fast-paced, 24/7 environment.
• Strong organizational skills and attention to detail to ensure high-quality care and operational efficiency.
• CA Veterinary Assistant Controlled Substance Permit (VACSP) required within 60 days of hire unless a valid CA-RVT license is held.

• Prior experience in the veterinary field, with knowledge of clinical operations, patient care, and veterinary best practices.
• Experience with process improvement and change management initiatives.
• Familiarity with scheduling and staffing software tools to optimize workforce management.

• Full-Time; specific schedule to be confirmed.

• Salary: $80,000 - $100,000 annually, exempt, based on experience and skill set.
• License application and renewal reimbursement for RVTs.
• Comprehensive benefits package, including health, dental, vision, disability, and life insurance; flexible spending accounts; 401(k) with employer match; Employee Assistance Program; and paid uniforms.
• 3 weeks of accrued PTO.
• Opportunities for advancement and professional development.
• Health and wellness initiatives to support work-life balance.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.