Veterinary Client Service Representative | $17–$23/hr based on experience

Charleston Veterinary Referral Center | Charleston, SC

Full-Time | Thursday–Sunday swing shift; schedule varies between 1pm–10pm and 4pm–1am

Charleston Veterinary Referral Center (CVRC) is hiring a full-time Veterinary Client Service Representative to join our Client Care Department in Charleston, SC. This role is ideal for someone who enjoys a fast-paced veterinary environment, has strong attention to detail, and wants to build their skills while supporting both clients and patients.

Compensation

• $17–$23/hour based on experience

Benefits

Waiting periods may apply.

• Health insurance

• Pet insurance

• Generous paid time off

• Paid sick time

• 401(k) with matching

• Work-life balance

• Additional benefits and employee programs

Schedule

• Full-time

• Thursday–Sunday

• Swing shift

• Schedule varies between 1pm–10pm and 4pm–1am

Responsibilities

As a Veterinary Client Service Representative, you will help coordinate a smooth experience for clients and patients before, during, and after their visits. Responsibilities include:

• Schedule patient appointments with multiple specialty departments

• Obtain and organize medical records and diagnostic imaging prior to appointments

• Confirm appointments and provide clients with relevant care and drop-off instructions

• Prepare treatment plan estimates and related paperwork for patient arrivals

• Communicate clearly and professionally with clients, veterinary teams, and hospital departments

• Maintain accurate patient and client information

• Multitask and prioritize responsibilities in a fast-paced veterinary hospital

• Provide a positive, compassionate client experience while supporting efficient hospital workflows

Qualifications

• Previous experience in veterinary medicine, healthcare, customer service, or a similar client-facing environment preferred

• Strong attention to detail and organizational skills

• Excellent verbal and written communication skills

• Ability to multitask and prioritize in a fast-paced environment

• Comfortable working collaboratively with clients and veterinary team members

• Positive, professional, and compassionate approach to client service

• Ability to learn veterinary terminology, hospital processes, and specialty services

• Strong computer and administrative skills

• Fluent English speaking and reading skills required.

About the Hospital

Charleston Veterinary Referral Center (CVRC) is located in beautiful Charleston, SC and is one of the few VECCS Level 1 certified facilities in South Carolina. Our emergency center is staffed 24/7/365 to support the community, and our hospital provides a wide range of specialty services including critical care, cardiology, internal medicine, medical oncology, anesthesia, neurology and neurosurgery, rehabilitation, and soft tissue and orthopedic surgery. Radiation oncology is also coming soon.

Our newly renovated, 32,000-square-foot state-of-the-art facility is equipped with MRI, CT, fluoroscopy, ultrasound, and digital radiography, providing our team with advanced diagnostic capabilities and the resources needed to care for complex cases.

We have worked hard to create an inclusive environment where team members collaborate, support one another, and celebrate successes both big and small. Our team has opportunities to build professional skills while providing compassionate care through integrity, teamwork, and trusting relationships with every client and patient who walks through our doors.

Surrounding Areas

Charleston Veterinary Referral Center proudly serves Charleston and the surrounding Lowcountry communities. Charleston offers a coastal lifestyle with beautiful beaches, historic neighborhoods, outdoor recreation, and a vibrant food and cultural scene. Charleston, SC offers a unique combination of coastal living, year-round outdoor recreation, historic charm, and a thriving community. If you're considering a move for the right veterinary career opportunity, CVRC provides an opportunity to join an advanced specialty and emergency hospital in a growing veterinary market.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.