Veterinary Client Service Coordinator

Dublin, CA

Full Time

Client Services

Entry Level

Client Service Coordinator - Dublin

We are excited to announce Ethos Veterinary Health as the new name of NVA Compassion First!

Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First, SAGE Veterinary Centers and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of animal health and better patient outcomes.

We stay committed to providing the highest standard of compassionate and collaborative veterinary care to every patient. We are looking for outstanding veterinary professionals who are interested in growing with us!

Who you are:

Do you love providing exceptional service to customers and colleagues? Do you love animals? Are you interested in or have prior Veterinary hospital experience? If so, we’d love to meet you. You will be challenged, you will learn, your compassion, skills, and ambition will be rewarded.

As a Veterinary Client Service Coordinator, you are the first friendly face our patients see upon arrival. You have the ability to remain calm in stressful and sometimes emotional situations while confidently interacting with clients in person and on the phone. You thrive in a fast-paced environment in which you balance multiple tasks such as greeting clients and patients, data entry, requesting and sending medical records, managing a multi-line phone system, process payments, accurately schedule appointments and other administrative duties as needed. Effective communication with clients and medical staff is essential in this role.

The ideal candidate has a genuine love for animals and a welcoming demeanor. The ability to be empathetic, compassionate and provide reassurance to worried pet owners is essential in this role.

Basic required qualifications:

High school diploma and a minimum of one year of customer service related work experience
One year veterinary reception experience is preferred, however not required!
Competent computer skills including reliable and consistent ability to enter data into medical records; effective working knowledge of MS-Office suite (Word, Excel, Outlook)
Type 45+ wpm and use 10-key calculator

Work Schedule:

Full-Time
Swing shift currently available
4/10 Schedule
Weekend and holiday availability required

Perks:

We offer a $3 swing shift differential
Monthly in-house RACE-approved courses and staff development opportunities for all employees
Get paid to learn! We’ll cover eligible expenses for continuing education and coursework
We also pay YOU when you hit major career milestones, earn your RVT or your VTS and get a cash bonus
Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms

The Pay range for this position is $22-26 an hour.
The rates above are our pay range for this role for all types of services we provide and all areas in which we do business in in California. It is important to note that while all sites will be able to offer rates within this range, not all sites will be able to offer the exact same rates.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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