Client Service Coordinator, SAGE Redwood City

Redwood City, CA

Full Time

Client Services

Entry Level

Client Service Coordinator – Veterinary – Redwood City

Who we are:
We are excited to announce that SAGE Veterinary Centers has merged with Ethos Veterinary Health, driving a vibrant community that fuses expertise, innovation, and an unwavering dedication to advancing animal health and compassionate care.

Join us in shaping the future of veterinary excellence and professional growth at our Redwood City location!

SAGE Redwood City stands as the foremost respected center for specialized and emergency veterinary services in the SF Bay Area. We set the benchmark for delivering compassionate and cooperative veterinary care that enhances the well-being of pets and their caregivers.

At SAGE Redwood City, we ensure top-tier care for your beloved companion by focusing on diverse realms of veterinary medicine, utilizing the latest advancements in research and treatments.

We are looking for a new Client Service Coordinator at our gorgeous Redwood City hospital!

Who you are:
If the following sounds like you, apply today!

Exceptional customer service and communication abilities
Genuine love for animals and a welcoming demeanor
Strong organizational skills and the ability to multitask effectively
Empathy, compassion, and the ability to provide reassurance to worried pet owners
Quick problem-solving skills to handle unexpected situations
Professionalism in appearance, attitude, and communication
Basic computer skills and the willingness to learn veterinary software
Adaptability to a fast-paced and dynamic environment
Discretion and commitment to maintaining client and patient confidentiality

Prior experience in veterinary or customer service roles is a plus, but we value a positive attitude and a willingness to learn.

Basic required qualifications:

High school diploma
1+ years of customer service experience - veterinary hospital experience strongly preferred
1+ years of hospitality experience (e.g., creating a friendly and receptive environment for clients)
Competent computer skills including reliable and consistent ability to enter data into medical records
Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
Type 45+ wpm and use 10-key calculator

Duties:

Client Interaction: Welcome and assist clients and their pets, providing a positive and helpful experience.
Appointment Management: Schedule appointments, coordinate procedures, and manage the clinic's calendar.
Communication: Answer phones, respond to emails, and provide information about services.
Record Keeping: Maintain accurate client and patient records, ensuring confidentiality.
Check-In/Out: Process client paperwork, verify information, and handle payments during visits.
Billing: Calculate fees, process payments, and assist with invoicing as needed.
Client Education: Offer pet care information and answer general questions.
Facility Maintenance: Keep reception area organized and comfortable for clients and pets.
Team Collaboration: Communicate with veterinary staff to ensure smooth operations.
Emergency Response: Handle emergencies calmly, directing clients appropriately.
Problem Solving: Address client concerns and conflicts, escalating when necessary.

Work Schedule:

Full-Time
4/10 Schedule Available
Weekend and some holiday availability needed

Benefits:

Compensation range $22.00 - $26.00 hourly. Our pay ranges are primarily determined by role, level, and location.
Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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