Assistant Hospital Services Manager: Medicine Services

Massachusetts Veterinary Referral Hospital is looking to hire a full-time Assistant Hospital Service Manager to join its hospital in Woburn, MA.

The Assistant Hospital Services Manager is accountable for daily operations of the Medicine Service departments in conjunction with the Hospital Services Manager.

Responsibilities:

• Engages in real-time resource allocation to develop staff schedules (clinical and non-clinical) to assure maximum productivity and service while managing labor against budget
• Regularly assesses the efficient and effective flow of clients and pets through the department while also ensuring proper care from arrival through discharge and follow-up
• Evaluates the equipment and staffing needs for the department and recommends appropriate resources to meet those needs
• Ensures all department work areas are clean, attractive, functional, safe, OSHA compliant and hospitable for staff, patients, and clients
• Ensures all equipment is appropriate and in good working order and receives regular required maintenance
• Develops and builds teams by encouraging and building mutual trust, respect, and cooperation among team members, incorporating the company’s vision, mission, and core values
• Participates in the recruitment, interviewing, and hiring for technical and support staff positions
• Ensures appropriate training for all staff including an exceptional understanding and delivery of customer service and hospitality
• Works in collaboration with the leadership team to facilitate change management in the hospital
• Serves as mentor and coach for technical and support staff requiring development and assistance in non-clinical matters
• Resolves or approves any payroll matters through supervisors or directly, as needed.
• Reports Workers’ Comp claims promptly
• Supervises support staff personnel and participates in performance reviews and disciplinary actions

Education, License and Job Requirements:

• Bachelor’s degree or equivalent work experience
• Proficient in Microsoft Office suite

Skills and Experience:

• 2 or more years of management experience or 4 years of veterinary industry experience
• 1 or more years in a supervisory role
• Strong problem solving abilities
• Excellent verbal and written communication skills
• Ability to mentor and build relationships
• Strong conflict resolution skills
• Strong time management skills

Benefits of Working at Massachusetts Veterinary Referral Hospital:

• Compensation is based on experience and skill level
•  Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, and a generous CE allowance.
• 3 weeks paid vacation
• Working with a talented, caring and enthusiastic team

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.