Hospital Director of Operations, Veterinary Medicine
Hospital Director - Langley, BC, Canada - Full Time
Elevate Veterinary Care: Seeking an Inspiring Hospital Director!
We are seeking a dynamic Hospital Director for our ER veterinary hospital in Fraser Valley. This leader will embody a people-first approach, prioritizing transparent communication and collaboration with our dedicated staff.
The ideal candidate will be a strategic visionary, combining financial savvy with a creative, entrepreneurial mindset to unlock our hospital's potential. With strong emotional intelligence, the Hospital Director will inspire and empower our team to deliver exceptional care while fostering a positive work environment.
Join us in making a meaningful impact on the lives of pets and their owners in our community!
What’s in it for you?
- A competitive salary range of $95-130k CAD
- Annual Site Leadership Profit-sharing Bonus Plan
- Annual CE allowance of $2000 CAD/yr
- Paid vacation, sick time, holidays + a retirement savings plan and any local hospital benefits
- The Ethos Veterinary Health (EVH) Community offers resources such as Talkspace, EAP, and Pawcasts (wellness & self-care practices) from our Chief Community Officer.
We have an expanded state of the art in-house laboratory, a 64 slice CT machine, heated floors in our runs, staff pet area with natural lighting and many more amenities for patients, clients and staff.
Every member of our team is invaluable, and we have amazing staff who are dedicated in providing the highest possible level of care to our patients. We seek compassionate and dependable individuals. Our case load is ever changing, and no two shifts are alike. It is essential that our staff members are resourceful, self-motivated, outgoing and above all, team oriented. Our management team understands that continued education, physical and mental health, financial security along with sufficient time to unwind is vital to a stimulating and sustainable career. We want you to be the best you can be!
As our Hospital Director, you’ll be the go-to person for driving success in an entrepreneurial environment, partnering with our talented medical team, and reporting directly to Ethos Specialty/ER leadership. You’ll be the heart of our hospital’s operations—leading, motivating, and growing our amazing team, all while making data-driven decisions to ensure both clinical and financial success
Job Responsibilities:
Leadership
- Directly oversee all operations and business activities, leading team members across all departments with enthusiasm and purpose.
- Partner effectively and collaboratively with the Medical Director, who plays a key role in hospital management and ensuring high-quality patient care.
- Demonstrate a strategic orientation by translating vision into actionable plans, managing operations effectively to achieve objectives.
- Direct the leadership team collaboratively, facilitating resolution of issues and driving growth within the hospital.
- Organize and conduct engaging staff meetings, regularly meeting with managers to evaluate and plan for the welfare of the practice while attending corporate meetings.
- Consciously shape a positive hospital culture based on trust and teamwork, catering to the needs of our clients and referring veterinarians.
- Oversee recruitment, interviewing, and hiring of staff in conjunction with the Medical Director, ensuring we attract top talent.
- Monitor employee competence and effectiveness through manager feedback and observation, conducting performance and salary reviews while overseeing disciplinary actions and terminations.
- Collaborate on the recruitment, interviewing, contract negotiation, and hiring of doctors with the Medical Director to maintain our high standards of care.
- Work closely with the Medical Director to establish optimal medical care while maintaining the hospital's positive financial health.
- Exhibit a calming, humble, and teachable attitude, effectively addressing decisive change throughout the hospital.
- Be passionate about providing resources, support, and supervision for hospital staff, fostering an incredibly positive and forward-moving culture.
- Develop an in-depth understanding of the local market and build strong relationships with referring general practice veterinarians to grasp their needs.
- Understand, participate in, and support planned marketing events and programs, ensuring that the hospital staff utilizes marketing tools effectively.
- Identify and execute short- and long-term plans for growth, including new service additions, recruitment of key team members, pricing strategies, space optimization, and equipment acquisitions.
- Take charge of accounting and finance processes within the hospital, creating annual operating budgets aimed at revenue growth and profitability.
- Lead hospital financial activities with monthly reviews of financial statements and implement corrective actions as needed.
- Apply continuous improvement principles to financial and operating processes, fostering a feedback loop with doctors and staff.
- Own the P&L and ensure that financial results meet and exceed expectations.
- Review accounts receivable for proper and timely processing.
- Handle payroll processing biweekly, ensuring accuracy and efficiency.
- Be an inspirational and motivational leader, driving results across all business elements by setting goals and evaluating progress.
- Help each team member develop a deep understanding of the mission, vision, and values, aligning their work with business goals that drive our success.
- Partner effectively with Ethos and technology providers to enhance hospital activities and improve client and veterinarian experiences.
- Direct growth activities to support business objectives, providing thought leadership, coaching, and mentoring to elevate the entire team’s performance and productivity.
- Understand lean principles, identifying and executing opportunities to improve processes and create efficiencies.
- Recognize how to grow and develop De Novo locations in line with market potential.
- Administer and review non-medical client complaints, ensuring swift resolution.
- Oversee billing processes, including calculations of discounts and special accounts.
- Ensure client flow is smooth, guaranteeing that clients and patients are treated professionally, timely, and competently.
- 5+ years of progressive operational management experience with a record of success, including experience managing a P&L.
- MBA or equivalent experience is preferred.
- Healthcare (veterinary or human) experience preferred, but not required.
- Learns quickly and can absorb new information rapidly.
- Self-motivated while also an expert at motivating, coaching, and inspiring others.
- Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.
- Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.
We are located in the heart of British Columbia’s Lower Mainland, just 30 minutes outside of Vancouver. You’ll find us where the city meets the country. Our location is perfect if you enjoy an active lifestyle combined with easy access to big city life. If you love hiking, water and snow skiing, mountain biking or snowboarding, you’re going to love it here!
We are partnered with Ethos Veterinary Health. Ethos is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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