Emergency Critical Care Veterinary Coordinator, SAVES
South Asheville Veterinary Emergency & Specialty in beautiful Asheville, NC is hiring a full-time Coordinator to support our Emergency, Critical Care, and Specialty teams!
Compensation: $21.00 – $30.00 per hour, based on experience
Schedule: Thursday - Sunday, 2pm to 12am
Benefits:
Continuing education & professional development assistance
Tuition reimbursement
Generous Paid Time Off policy
Medical, Dental, and Vision insurance plans
Health Savings Account (HSA) & Flexible Spending Account (FSA)
401(k) planning with employer matching
Employee discount
Employee Assistance Program (EAP)
Life insurance
Referral program
Retirement plan
And more!
At South Asheville Veterinary Emergency & Specialty (SAVES), our goal since opening in 2009 has been to practice the gold standard of medicine, perform advanced techniques, and be leaders in veterinary specialty and emergency care. Located in the heart of the Blue Ridge Mountains, the peaks represent the height of our love for animals, and the valleys symbolize the depth of our compassion. Together with our referring veterinary community, we combine medical knowledge, advanced technology, and kindness to deliver exceptional care—it's simply in our nature.
The ECC Coordinator serves as a primary liaison between emergency clinicians, Client Service Representatives (CSRs), technicians, and clients to ensure clear communication, efficient workflow, and a compassionate client experience during emergency and critical care visits.
This role focuses on client communication, case coordination, workflow support, and administrative oversight within the ECC department, particularly during high-acuity, high-volume periods. The ECC Coordinator helps reduce bottlenecks, supports clinical teams, and ensures clients are informed, supported, and guided through emergency processes.
Ideal candidates enjoy fast-paced, collaborative environments and excel at communication, multitasking, and problem-solving while supporting advanced veterinary medicine.
Key Points for Our Veterinary Coordinator:
Serve as the primary point of contact for ECC clients during admission, treatment, and discharge
Clearly explain emergency workflows, triage, wait times, hospitalization, and next steps
Provide compassionate communication during high-stress situations, including critical updates and end-of-life care
Assist with estimates, consent forms, client updates, discharge instructions, and 24-hour post-discharge follow-ups
Escalate client concerns appropriately to clinicians or leadership
Act as a communication liaison between ECC doctors, technicians, CSRs, leadership, and referral hospitals
Support efficient ECC patient flow by monitoring admissions, transfers, discharges, caseloads, and ICU capacity
Coordinate diagnostics, procedures, transfers, rechecks, and follow-up appointments as directed
Ensure accurate documentation, record requests, referral communication, and complete charge capture prior to checkout
Support the ECC team during high-volume periods, maintain a calm professional presence, and participate in training and process improvement initiatives
About You:
RVT or experienced Veterinary Assistant required
Minimum 2 years veterinary clinical experience (emergency or specialty preferred)
Minimum 2 years client service or administrative experience in a high-volume setting
Skilled communicator with strong medical terminology knowledge
Excellent organizational skills and attention to detail in a dynamic environment
Positive, flexible, team-oriented, and solutions-focused attitude
Proficiency in EzyVet, SmartFlow, Microsoft 365, Teams, and Outlook (preferred)
Fluent English skills (speaking & reading) required; multilingual skills a plus
Life at SAVES & Asheville, NC
Work just minutes from the Blue Ridge Parkway, where mountain views meet a nationally celebrated food, arts, music, and outdoor culture. Whether you're into hiking, kayaking, live music, or dog-friendly breweries, Asheville delivers an exceptional quality of life alongside professional growth.
We look forward to meeting you and showing you all that SAVES and the Asheville community have to offer. Apply now to join our collaborative team!
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.