Client Service Lead, Advanced Veterinary Specialists

Santa Barbara, CA
Full Time
Client Services
Lead Client Service Coordinator - Santa Barbara - Advanced Veterinary Specialists
Who we are:       
We are excited to announce that SAGE Veterinary Centers has merged with Ethos Veterinary Health, driving a vibrant community that fuses expertise, innovation, and an unwavering dedication to advancing animal health and compassionate care.
Join us in shaping the future of veterinary excellence and professional growth at our Santa Barbara location!
Our medical staff consists of board-certified specialists in surgery, oncology, internal medicine, cardiology, and dentistry in addition to a skilled and experienced group of emergency veterinarians. We are proud of the doctors we have appointed to provide you and your pet with the highest level of care possible!
We are seeking a Client Service Lead to guide and develop our department. Client Service Coordinators are the critical first point of contact with SAGE Centers for our clients and we need a smart, experienced leader for our wonderful Santa Barbara hospital.
Who you are:       
Do you love providing exceptional hospitality and leadership for your organization? Can you be a team cheerleader who is able to coach, provide feedback, address issues in a timely and tactfully manner, embraces change, has great organizational skills, and is a good teacher for your team members? Do you meet the initial qualifications below? If so please apply! We’d love to meet you.
Some of the responsibilities you’ll own in this role:
  • Manage a team of Client Service Coordinators
  • Ensure all team members provide an exceptional client experience
  • Complete monthly schedule and ensure adequate coverage
  • Manage department payroll and staffing costs, to include review and approval of timecards
  • Fill in as a Client Service Coordinator as needed
  • Ensure daily financial close is properly complete
  • Participate in development of and refinements to best practices (SOPs) to ensure efficiency and compliance
  • Deliver results in areas of staff development, training, client satisfaction, and safety
Basic required qualifications:
  • A minimum of 3 years of experience in a fast paced, high volume client service setting
  • A self-starter with a strong sense of ownership, positive professional attitude and demeanor
  • Ability to lead by example and positively influence others by managing and participating in the mentorship and training of team members
  • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communications systems
  • Excellent positive and productive communication skills, both verbally and in writing
  • Valid California driver’s license,  proper vehicle registration, and California’s minimum automobile insurance coverage requirement
Desired qualifications:
  • Experience with Vetspire or EzyVet software
  • Client service experience in a veterinary clinic
Work schedule:
  • Full-Time
  • Flexible schedule required
  • Monthly in-house RACE-approved courses and staff development opportunities for all employees!
  • Get paid to learn!  We’ll cover eligible expenses for continuing education and coursework!
  • Compensation ranges from $26 - $33 hourly
Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms

Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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