Client Care Representative, VERC

Honolulu, HI

Full Time

Client Service

Experienced

Client Care Representative - VERC

Veterinary Emergency + Referral Center of Hawaii (VERC) is a 24-hour emergency and specialty veterinary hospital providing advanced medical care across the Hawaiian Islands. Our team of board-certified specialists and highly trained emergency professionals work collaboratively in a modern, state-of-the-art facility equipped with in-house laboratory services, ultrasonography, CT, MRI, and electrochemotherapy.

Our mission is to provide the highest standard of emergency and specialty veterinary medicine while delivering compassionate, comprehensive care to our patients and their families.

We are seeking a full-time Client Care Representative to support front desk and client service operations in a fast-paced emergency and specialty hospital environment. This role is critical to ensuring a positive client experience by providing professional, compassionate, and efficient service at all times.

Compensation

$18.00 – $22.00 per hour, based on experience
$2.00 per hour shift differential for overnight shifts

Key Responsibilities

Greet and assist clients in a friendly, professional, and compassionate manner
Manage client check-ins, admissions, and discharges accurately
Schedule appointments and coordinate emergency visits and follow-up care
Educate clients on hospital services, policies, and procedures
Process invoices, payments, and financial transactions accurately
Prepare, review, and maintain medical records and client documentation
Update and maintain client and patient records in compliance with legal and hospital requirements
Communicate effectively with medical teams to support patient flow and client needs
Perform administrative tasks including scanning, emailing, and document management
Maintain confidentiality and professionalism at all times

Qualifications

Strong customer service and interpersonal skills
Excellent verbal and written communication abilities
Ability to multitask, prioritize, and work efficiently in a fast-paced environment
Basic proficiency with Windows-based computer systems and office software
Ability to recognize when protocols do not apply and seek appropriate guidance
Dependable, organized, and team-oriented

Veterinary or medical front desk experience is preferred but not required. Candidates with experience in customer service, hospitality, healthcare administration, or call center environments are encouraged to apply.

Benefits

Full-time employees are eligible for a comprehensive benefits package including:

Medical, dental, and vision insurance
Life and disability insurance
401(k) retirement plan
Paid time off
Employee Assistance Program (EAP)
Uniforms provided
Continuing education (CE) allowance

Equal Opportunity Employer

Veterinary Emergency + Referral Center of Hawaii is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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