Client Service Lead

San Francisco, CA

Full Time

Client Service

Mid Level

Client Service Lead – Veterinary Medicine – San Francisco

Who we are:

SAGE San Francisco holds a deep appreciation for animals, fueled by sincere love and admiration for their extraordinary nature. Our devotion is directed towards pets and their families, delivering utmost care with kindness and profound respect. Rooted in scientific knowledge, we thrive on continuous learning, embracing innovative problem-solving and exceptional expertise.

We form a community of experienced, board-certified veterinary professionals who provide unparalleled emergency and specialty care. Expertise, compassion, and collaboration drive everything we do — ensuring the best possible outcome for pets and pet parents. We see ourselves as vital contributors, playing a role in communities, the environment, and sustainability while carrying out our mission.

We are looking for a new Client Service Lead at our San Francisco hospital!

About the Role:
We are seeking a seasoned Client Service Lead to oversee and enhance our department. This role is essential in ensuring that our Client Service Coordinators provide exceptional service as the initial point of contact for our clients.

Compensation for this role falls between $34 - $40 per hour.

As a veterinary Client Service Lead, you will be responsible for the following duties:

Lead and mentor a team of Client Service Coordinators
See that all team members deliver outstanding client experiences
Develop and manage the monthly scheduling to ensure appropriate coverage
Supervise department payroll and staffing costs, including the review and approval of timecards
Serve as a Client Service Coordinator when necessary
Ensure the accurate completion of daily financial close processes
Contribute to the development and refinement of standard operating procedures (SOPs) to enhance efficiency and compliance
Drive performance in staff development, training, client satisfaction, and safety
Other duties as assigned

Basic Qualifications:

A minimum of 3 years of experience in a high-volume, fast-paced client service environment
Experience in a veterinary clinic is required
Experience with Vetspire or EzyVet software is preferred
Demonstrated self-starter with a strong sense of ownership, professionalism, and a positive demeanor
Proven ability to lead by example, mentor, and train team members effectively
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communication systems
Excellent communication skills, both verbal and written

Work Schedule:

Full-Time
Flexible schedule required

Benefits:

Health insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Flexible Spending Accounts (FSA)
401(k) retirement plan
Employee Assistance Program (EAP)
3 weeks accrued paid time off (PTO)
Uniform allowance

Join us in shaping the future of veterinary excellence and professional growth!

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. Pm19

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Preferred Name?*

City*

State*

Are you 18 years of age or older?*

Will you now or in the future require sponsorship for employment VISA status?*

Are you a current or previous employee of NVA/ETHOS? If so, please provide the hospital name, location, dates, and direct Manager.*

Were you referred by a current employee? If yes, please provide their name.*

Many of our locations operate 24/7, what days and hours are you available to work?*

Would you be available to work overtime if necessary?*

What would your commute time look like and are you confident this would be sustainable?*

Are you able to perform the essential functions of the position for which you are applying, either with or without accommodation? (Note: we comply with the Americans with Disabilities Act and consider reasonable accomodation measures that may be necessary for eligible applicants/employees to perform essential functions.*

Desired compensation*

Available start date?*

How many years of experience do you have in veterinary medicine?*

Are you a current legal Veterinary Technician (CVT, LVT, RVT, etc...)*

Other certifications?

As part of our hiring process we conduct professional reference and FCRA compliant background checks. More information regarding our background check process will be shared with candidates who advance to that phase of our screening. It is the policy of ETHOS to afford equal opportunities for all qualified persons, regardless of their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status, and any other consideration protected by federal, state, or local law (sometimes referred to, collectively, as "protected characteristics). I understand

By checking this box, you acknowledge and consent to terms in the privacy policy which applies to the applicant tracking service being offered by Jazz on behalf of ETHOS. The privacy policy offers an explanation of how and why your data will be collected, how it will be used and disclosed, how it will be retained and secured, and what legal rights are associated with that data (including rights of access, correction, and deletion). The policy also describes legal and contractual limitations on these rights. The specific rights and obligations of individuals living and working in different areas may vary by jurisdiction.* I have read and agree to this statement

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application