ECC Client Care Coordinator, CASE
Boulder, CO
Full Time
Client Services
Mid Level
ECC Client Care Coordinator
For more information about us, please visit https://coloradoanimalspecialty.com.
Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, is a leading provider of specialty and 24-hour emergency veterinary services in Boulder. Our state-of-the-art, 35,000 sq ft hospital is staffed by experienced medical professionals, including board-certified specialists who are dedicated to delivering the highest level of compassionate veterinary care. Our mission is to preserve and enhance the human-animal bond by offering exceptional service through innovative medicine, community partnerships, and nurturing client relationships.
We are excited to welcome a Client Care Coordinator – Emergency & Critical Care (ECC) to our team! In this role, you will serve as a vital link between our Emergency and Critical Care teams and the owners of hospitalized patients, ensuring seamless communication and exceptional client support throughout their care journey.
General Overview:
In this role you will be a liaison between Emergency, Critical Care, and Hospitalized patient owners and the medical team.
Location:
We are excited to welcome a Client Care Coordinator – Emergency & Critical Care (ECC) to our team! In this role, you will serve as a vital link between our Emergency and Critical Care teams and the owners of hospitalized patients, ensuring seamless communication and exceptional client support throughout their care journey.
General Overview:
In this role you will be a liaison between Emergency, Critical Care, and Hospitalized patient owners and the medical team.
Location:
- Boulder, CO
Compensation:
- $21 - $24/hr. based on experience and skills assessment
Anticipated Schedule:
- Full Time
- Thursday to Sunday
- 7am- 5pm
Duties & Responsibilities:
- Provide high quality customer service that meets or exceeds the expectations of our clients
- Assist with front desk/phone calls/emails as needed
- Support the doctors and support staff as needed
- Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
- Collect deposits for appointments and procedures
- Communicate patient progress/owner updates to clients in the lobby
- Answer questions clients may have while in the lobby
- Schedule future appointments/follow up as needed
- Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
- Assist with basic onboarding and introductory training of new team members
- Assist medical team with basic invoicing tasks (creating estimates from templates, re assigning overnight doctors to invoices, etc.)
- Provide owners with high level morning updates on how overnight care went
- Provide owners with updates throughout the day as they request
- Facilitate owner visits for hospitalized patients
- Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
- Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
Qualifications: Knowledge, Skills, and Abilities:
- High School Diploma
- At least 1 year of experience working within a customer service environment
- Knowledge of basic veterinary practices, procedures and terminology a plus!
- Ability to communicate well with other CASE staff members
- Strong written and verbal communication skills
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
- Ability to work independently and with little or no supervision
- Ability to multi-task and produce quality work while making effective decisions
- Ability to “track” clients in the lobby after they check in, making sure they are being helped in a timely manner.
Why Join Us?
- Innovative Environment: Be part of a team that embraces cutting-edge technology including CT and MRI studies.
- Professional Growth: Access continuous learning opportunities and expand your skill set with ongoing training and development.
- Collaborative Team: Work alongside passionate professionals dedicated to providing the highest level of care.
- Impactful Work: Make a meaningful impact on the lives of our furry patients and their families every day.
Perks & Benefits:
- CE Allowance
- Uniform Allowance
- Paid Time Off
- Holiday = time and a half
- Employee Pet Discount
- 401k
- Medical/Dental/Vision
- Disability Insurance
- Life Insurance
- HSA/FSA
At CASE, our Compassion Committee works diligently to ensure each patient experiences a stress-free visit. We employ a variety of calming tools and protocols, including separate Feline and Canine ICUs, soothing music, and specialized pheromone products to reduce fear and anxiety. Our dedicated team provides personalized care, monitoring emotional and pain levels to maintain comfort and prevent negative experiences.
For more information about us, please visit https://coloradoanimalspecialty.com.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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