Client Care Specialist, Veterinary Medicine

San Carlos, CA

Part Time

Client Service

Mid Level

Part Time Client Service Coordinator – Veterinary Vision (Ophthalmology Specialty)

Compensation: $22–$26/hr

Veterinary Vision, a leading veterinary ophthalmology practice, is seeking a Part Time Client Service Coordinator to provide exceptional administrative support for our patients and their owners. If you deliver outstanding customer service and enjoy working in a fast-paced, specialty medical environment, we want to meet you!

Why You’ll Love This Role

Make a meaningful impact supporting pets with eye conditions
Work closely with a compassionate, highly skilled veterinary team
Join a specialty practice where organization and communication truly matter
Opportunity to grow in a unique and rewarding area of veterinary medicine

Primary Responsibilities
Phone & Communication Support

Answer and triage incoming calls with professionalism and accuracy
Provide clients with information on ophthalmology services, scheduling, and follow-up care
Manage emails and relay messages between clients and medical staff

Administrative & Client Service

Schedule appointments and procedures; support daily calendar management
Greet clients, complete check-in/out, and process payments
Maintain accurate, confidential patient and client records
Assist with billing, invoicing, and general administrative tasks
Keep the reception area clean, organized, and welcoming
Support emergency or urgent situations calmly and efficiently

The Ideal Candidate

Exceptional customer service and communication skills
Warm, empathetic demeanor with a genuine love for animals
Strong organizational abilities; comfortable with multitasking
Professional appearance, tone, and reliability
Positive attitude and ability to stay calm under pressure
Basic computer skills and willingness to learn veterinary software

Required Qualifications

High school diploma or equivalent
1+ year customer service experience (veterinary or medical preferred)
1+ year hospitality, front desk, or call center experience
Strong computer and data-entry skills; MS Office proficiency
Ability to type 45+ wpm and use 10-key

Schedule

Part-Time
Weekends and some holidays required

Ready to join a compassionate team that helps pets see, and live, better? Apply today to Veterinary Vision!

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