Veterinary Neurology Coordinator, SAVES
South Asheville Veterinary Emergency & Specialty in beautiful Asheville, NC is hiring a full-time Veterinary Coordinator to join our outstanding Neurology team!
Compensation: $21.00 – $30.00 per hour, based on experience and credentials
Schedule: Monday – Friday, 7:30AM - 4PM
Benefits:
Generous Paid Time Off policy
Medical, Dental, and Vision insurance plans
Health Savings Account (HSA) & Flexible Spending Account (FSA)
401(k) planning with employer matching
Paid parental leave
Employee discount
Employee Assistance Program (EAP)
Life insurance
Referral program
Retirement plan
And more!
At South Asheville Veterinary Emergency & Specialty (SAVES), our goal since opening in 2009 has been to practice the gold standard of medicine, perform advanced techniques, and be leaders in veterinary specialty and emergency care. Located in the heart of the Blue Ridge Mountains, the peaks represent the height of our love for animals, and the valleys symbolize the depth of our compassion. Together with our referring veterinary community, we combine medical knowledge, advanced technology, and kindness to deliver exceptional care—it’s simply in our nature.
The Neurology Coordinator we are seeking provides high-level administrative, client communication, and clinical support to ensure continuity of care and efficient operations within the Neurology department. This role serves as a key bridge between clients, Client Service Representatives, specialists, and patient care teams to ensure smooth scheduling, accurate records, and compassionate client experiences.
During high-volume or urgent periods, the Neurology Coordinator also assists the Neurology team on the clinical floor, supporting technicians and doctors with patient histories, chart preparation, and procedure coordination.
Key Points for Our Neurology Coordinator:
Serve as the primary point of contact for Neurology clients, providing clear education on consultations, procedures, follow-up care, and expectations
Triage and respond to client communications (calls, emails, texts, voicemails) with timely follow-up and appropriate escalation
Provide anesthesia preparation instructions, medication refill guidance, recheck scheduling, and hospitalization logistics
Support compassionate, professional conversations regarding prognosis, discharge planning, and next steps
Schedule consultations, rechecks, diagnostics, and drop-offs using EzyVet and confirm appointment preparation requirements
Obtain, organize, and upload medical records, imaging, and referral documentation prior to visits
Prepare complete patient charts in advance, including estimates, consent forms, and supporting records
Coordinate patient transfers, co-managed cases, and same-day emergencies with ECC and specialty teams
Create and manage registration forms, estimates, consents, discharges, and assist with invoice accuracy and payment processing
Track Neurology caseload metrics, cancellations, and pending cases for departmental reporting
Provide hands-on clinical support during high-volume periods, including room prep, patient intake/discharge, safe transport, and ensuring accurate patient documentation
About You:
Minimum of 2 years of hands-on clinical veterinary experience as a Veterinary Assistant or Registered Veterinary Technician (specialty or emergency experience preferred)
Minimum of 2 years of client service or administrative coordination experience
Proficiency with EzyVet, SmartFlow, Microsoft 365, Teams, and Outlook preferred
Strong understanding of veterinary medical terminology, including Neurology-specific procedures
Excellent written and verbal communication, organizational, and multitasking skills
Compassionate, calm demeanor with the ability to perform well in fast-paced environments
Flexible and adaptable to changing departmental needs
Fluent English skills (speaking & reading) required; multilingual skills a plus
Life at SAVES & Asheville, NC
Work in the heart of the Blue Ridge Mountains at a leading emergency and specialty hospital committed to gold-standard medicine and exceptional client care. Asheville offers an unbeatable mix of outdoor adventure, arts and culture, live music, and a nationally recognized food scene, making it an ideal place to grow both professionally and personally.
We look forward to meeting you and sharing all that SAVES and the Asheville community have to offer. Apply now to join our Neurology team!
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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