ER Concierge, Veterinary Medicine

Emergency Room Concierge

Get to Know Us: At Veterinary Specialty Hospital North County, part of the Ethos Veterinary Health network, we’re a close-knit community of veterinary professionals dedicated to advancing veterinary medicine and making a difference in the lives of pets and their families. As an Emergency Room Concierge, you'll play a crucial role in delivering compassionate care and enhancing client experiences during some of their most stressful moments.

About the Role: We’re looking for a full-time Emergency Room Concierge to be the vital link between our emergency team and clients. You’ll support the workflow by managing communications and processes that ensure our patients and their humans feel supported every step of the way. This is an incredible opportunity for someone with a passion for emergency and specialty medicine looking to take their career to the next level.

Duties:

• Ensure primary vet records and are attached and the rDVM is entered into ezyVet
• Preparing and reviewing treatment plans with clients
• Acting as a client advocate regarding care and finances
• Collaborating with Doctors and clinical team to facilitate approved treatments and diagnostics
• Managing multiple software systems for incoming ER patients (ezyVet, ER Express, Smartflow, TEAMS)
• Processing payments/refunds for ER clients
• Ensure that all client and rDVM information is documented in ezyVet
• Oversee triage process and ER Room assignments
• Oversee where our clients are located (home, lobby, examination room, etc.)
• Provide updates to owners when the wait time is longer than anticipated and communicate current updates in a timely manner
• Review invoices prior to discharge, making sure that all charges are captured for services provided
• Prepare and review euthanasia paperwork with owners
• After medical update for inpatients have been given, review continued care treatment plan and collect deposit if needed.

Shift Info: Sunday - Tuesday, 12-hour shifts, Daytime

Compensation range: $19.50 - $22.50 hourly

Who You Are:

The ideal candidate will have excellent communication skills and the ability to compassionately discuss financial obligations with clients. You will serve as a client-pet advocate, effectively updating doctors and technicians on the client’s financial situation and treatment goals for their pet. A strong understanding of medical terminology and basic procedures is essential.

Perks and Benefits – Why You’ll Love It Here:

Fun & Engaging Culture:

• Annual holiday parties and monthly birthday celebrations.
• Employee appreciation posts with a fun, changing monthly theme
• Monthly newsletter, The Scoop, to keep everyone in the loop.
• Paid volunteering for community events.
• One week a year dedication to Client Care Appreciation

Professional Growth:

• Partnership with Purdue VT program and Ethos sponsored scholarships.
• Access to our free online library, Vet Bloom, for continuing education and training.
• Opportunities for growth and advancement into clinical or leadership roles.

Employee Support:

• On-site social worker for employee well-being.
• Dedicated onboarding with our Employee Experience Administrator
• Direct Development support with hospital leadership

Pet Perks:

• 75% Employee Pet Discount.
• Employee pet feeding discount program through Hills, Royal Canin, and Purina.
• Free Annual Exam, Vaccines, and Lab work when enrolled in our Blood Donor Program with our on-site Blood Bank!

• Be part of a collaborative teaching facility.
• High-quality medicine, saving lives every day!

Full-time benefits include:

• 3 weeks accrued paid time off
• Health, dental, vision, disability, and life insurances plus flex-spending accounts after 30-days of employment
• 401(k) with employer contribution
• Employee Assistance Program to include assistance with mental health, financial and legal counseling, identity theft and fraud resolution.
• Ethos Embroidered business casual shirts and jacket provided

Join Us:

If you're passionate about veterinary care and want to make a real difference in the lives of pets and their families, we'd love to hear from you. Apply today and become part of our pawsome team!

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.


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