Client Service Coordinator, Advanced Veterinary Specialists
Santa Barbara, CA
Full Time
Client Services
Entry Level
Client Service Coordinator – Advanced Veterinary Services
Who We Are:
At Advanced Veterinary Specialists, our medical staff consists of board-certified specialists in surgery, oncology, internal medicine, cardiology, and dentistry in addition to a skilled and experienced group of emergency veterinarians. We are proud of the doctors we have appointed to provide you and your pet the highest level of care possible.
The Veterinary Emergency and Critical Care Society accredited Advanced Veterinary Specialists as a Level II Veterinary Emergency and Critical Care Facility in January 2015. Only two veterinary hospitals in California have received the Level II distinction, and one of them is AVS!
We are looking for a new Client Service Coordinator at our gorgeous Santa Barbara hospital!
Who we're looking for:
Our customer service team members are responsible for maintaining a positive, caring, and friendly reception to our clients and patients. You will be instrumental in welcoming clients scheduling and confirming appointments, screening client phone calls, maintaining detailed and accurate client records, admitting, and discharging patients, filing, receiving, and posting payments, addressing client concerns -and you will be a part of a team dedicated to providing the most compassionate care to pet families.
This is a fast-paced job, and we are looking for a candidate who is ready to work hard, learn about veterinary medicine, get a little furry, and jump in wherever needed. We have a fun team that is proud of our work and are looking to add more eager team members.
Some of the responsibilities you may own in this role:
- Greeting clients and being the first face of Advanced Veterinary Specialists
- Answering phone calls, scheduling appointments, and preparing our clients for their visit
- Helping coordinate workflow between clients and the clinical team
- Compiling veterinary medical charts
- Entering client and patient data into our hospital information system
- Collecting payments and other administrative duties
Basic required qualifications:
- High school diploma
- 1+ years of customer service experience - veterinary hospital experience strongly preferred
- 1+ years of hospitality or receptionist experience (e.g., creating a friendly and receptive environment for clients)
- Competent computer skills including reliable and consistent ability to enter data into medical records
- Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
- Type 45+ wpm and use 10-key calculator
Work Schedule:
- Full-Time
- Weekend and some holiday availability needed
- Day Shift
Full time benefits include:
- Health insurance
- Dental insurance
- Vision insurance
- Disability and life insurance
- Flexible spending accounts (FSA)
- 401(k)
- Employee Assistance Program (EAP)
- 3 weeks of accrued paid time off
- License reimbursement
- Uniforms provided
Have questions or want to learn more about this opportunity? Contact our dedicated recruiter at [email protected]. We can't wait to hear from you!
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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