Veterinary Supervisor

The Shift Supervisor will have a key role in providing the best patient care and client satisfaction for Mission or Overland Park locations. As part of the leadership team, you will have direct responsibility for portions of our amazing team which will help shape our future. We are looking for someone with talent as well as the integrity to uphold our core values of compassion, professionalism, teamwork and innovation. The Shift Supervisor will be working with doctors and staff to provide a high level of care and treatment for patients through servant leadership practices. The Shift Supervisor directs and manages the hospital team in support of the hospital’s vision, mission, goals, and policies. The Shift Supervisor is responsible for working with other Supervisors and the Hospital Manager to deliver positive results across client and patient care, staffing, learning and growth, internal business processes, and financials.

Duties & Responsibilities (included but not limited to):
● Demonstrate solid veterinary skills and be a role model for the team.
● Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
● Accomplishes staff job results by enabling employees through coaching, counseling and hands-on assistance. ● Ensures inventory and equipment are at optimal levels and reports any systemic issues that may need additional attention.
● Assists Safety Focal in upholding safety standards and regular safety communication.
● Performs 90 day reviews and provides corrective action when needed
Implements and enforces systems, policies, and procedures.
● Lead Team Huddles/Meetings to ensure appropriate information is being communicated throughout the hospital.
● Provides quality service by enforcing quality and customer service standards.
● Assist with creating schedules and ensure adequate coverage while providing input on annual staff reviews.
● Coordinates with other Shift Supervisors, Hospital Manager and/or Human Resources to respond to employee concerns or complaints.

Patient Management
· Directly oversee the Shift Leads for patient admitting, hospitalization, and discharging.
●Assist Shift Leads/Charge Nurses in administration, delegation, and completion of veterinarian’s medical orders.
● Assist the Training & Development Manager in mentoring hospital staff in nursing care, radiology, anesthesia, surgery, laboratory and pharmacy ensuring that staff is trained and following standards of quality medical care.

Client Management
● Assist the Training & Development Manager in overseeing training of hospital staff in accordance to the principals of care and communication.
● Assist Shift Leads in consistently providing outstanding client services within the hospital environment.
● Directly oversee Shift Leads and Patient Service Representative with work flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.

Records Management
● Assist the Hospital Leader in ensuring that patient invoices are kept up to date.
● Assist the Training & Development Manager with medical record audits.

Knowledge/Skills
1. Strong level of emotional intelligence (EQ) and leadership capabilities.
2. Outstanding client service skills.
3. Solid working knowledge of veterinary hospital practice, including terminology.
4. Ability to think logically, problem-solve effectively and anticipate needs of clients, doctors and co-workers.
5. Able to follow multiple, concurrent instructions.
6. Strong computer skills.
7. Strong ability to multi-task, exhibit attention to detail and focus on tasks.
8. Solid working knowledge of dog and cat breeds, normal behavior, and basic husbandry.
9. Ability and commitment to continually improve leadership potential and help coach others to do the same.
10. Excellent oral, written, and organizational skills

Physical
1. Able to stand, sit or bend for extended periods of time
2. Able to type, write and verbally converse for extended periods of time
3. Able to lift and/or carry up to 30 lbs

**Ethos Veterinary Health and MVES/OPVES management reserves the right to change the job requirements as necessary to meet the operational needs of the hospital, clients and patients. **

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
 Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

 

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