ER Veterinary Client Service Representative (Receptionist)

Fredericksburg, VA
Full Time
Mid Level

Come join our team at The Virginia Veterinary Centers (VVC)! Are you looking for a new and exciting work environment? Do you have a passion for emergency veterinary care and enjoy working in a fast-paced environment?

Virginia Veterinary Centers is a multi-specialty referral practice and emergency hospital caring for animals in the greater Richmond area/Midlothian/Fredericksburg. Locally owned and operated for over 35 years!

We are seeking to fill 2 Full Time Receptionist/Client Care* positions in our Emergency Departments and Specialty Departments.

A Receptionist Position is available for a positive, organized and compassionate team member. High volume receptionist experience desired with proficiency in multi-line phone and computer systems.

Emergency Client Care Shifts vary and require open availability. Shifts can start as early as 6am and end as late as 12am EST They can be durations of 6, 8, 10, or 12 hours. Open availability during the week and weekend is required as shifts are assigned based on skill sets.

Responsibilities and Duties

As a Client Care Representative, responsibilities include, but are not limited to, answering the phone, making patient appointments, filing, keyboard/data entry, fax, email, cashiering, keeping lobby area tidy and offering a compassionate and client and patient focused office environment.

Preferred Qualifications and Experience:

· Qualified candidates should be friendly, poised and have a client focused approach.

· Excellent communication skills both written and verbal

· Proficient typing skills

· Ability to multi-task in a fast-paced environment

· Ability to quickly learn how to use internal company software systems.

· Must be well organized.

· Ability to handle high pressure and stressful situations and events in a calm supportive manner.

· Ability to review estimates, discuss financial options, and process payments.

Required Qualifications, Education and Experience

· Candidates are required to have a high school diploma or equivalent, with a vocational certificate/diploma in business or office administration preferred.

· Experience in the veterinary or medical field is a plus.

· Must be willing and able to work days/evenings and weekends.

· Salary: $16.00 to $17.00/hour

*****To be considered you must write a cover letter that details why you should be considered and how you could make a difference as a team member at VVC.'
Work Location:

  • One location

Work Remotely

  • No


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