Veterinary Customer Service Representative - Per Diem

Client Service Representative, AESC

Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 Emergency & Specialty Veterinary Hospital, located in North Parker. We are currently seeking qualified Client Service Representatives (CSR) to join our growing team!  As a CSR, you’ll be the essential connection between our clients, their pets, and the rest of the hospital team. From managing front desk to coordinating vital communications, you’ll play a critical role in ensuring an exceptional experience for clients and their pets. The CSR team supports the hospital from 6am to midnight, 7 days per week, with various shifts and schedules available.

Compensation:

• $18 - $22 depending on experience

Anticipated Schedule:

• Full Time
  • Mondays through Sundays
  • AM & PM shifts available
  • Hours will fall between 6am-12am
• Anticipated to hire 2 CSRs to help fill open shifts within previously stated range

Primary Responsibilities

Reception Duties:

• Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
• Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high-stress or emergent situations.
• Assist with walk-in euthanasia cases, including discussing cremation options.
• Process payments, deposits, and invoices using various payment methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Follow established protocols to escalate urgent cases in the Emergency Room.
• Monitor and communicate accurate wait times for Emergency Room clients.
• Rotate through phone support shifts, handling all incoming calls.
• Coordinate the use of exam rooms efficiently.

Administrative Responsibilities:

• Ensure the front desk, lobby, and exam rooms are clean and organized at all times.
• Scan documents into patient charts and maintain accurate records.
• Send reminders for appointments via email, phone calls, or texts.
• Verify that upcoming appointments are scheduled correctly, confirmed, and that all necessary records are obtained.
• Oversee memorial and cremation products for clients.
• Collaborate with the Referral Coordinator to manage appointments from referring veterinarians.
• Take on other duties as assigned to support hospital operations.

Qualifications

Minimum Requirements:

• At least 1 year of in-person customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.

Preferred Qualifications:

• 1 year of experience in the veterinary or human medical field.
• Familiarity with payment collection processes.
• Experience managing multi-line phone systems.
• Proven ability to maintain high accuracy in data entry.
• Knowledge of EzyVet or similar medical record systems.

Benefits

We’re committed to supporting our team’s well-being and professional growth with a comprehensive benefits package that includes:

• Health, Dental, and Vision Insurance to keep you and your family covered.
• 401(k) with Matching to help you plan for your future.
• Employee Assistance Program (EAP) for additional personal and professional support.
• Continuing Education (CE):
  • Annual CE hours to advance your skills.
  • CE allowance for training and certifications.
• Uniform Allowance to ensure you’re always prepared.
• Shift Differential Pay for added compensation.
• Generous paid time off, including:
  • Sick Days
  • Vacation Days
  • Bereavement Leave
• Holiday Premium Pay for working during special times of the year.
• On-Call Incentives for additional opportunities.
• License Reimbursement for required certifications.
• Referral Program to reward you for helping us grow our team.

Why Choose AESC?

• Work alongside a compassionate, dedicated team of veterinary professionals.
• Thrive in a dynamic, fast-paced environment where no two days are the same.
• Make a direct impact on the lives of pets and their families during critical times.
• Receive continuous training and growth opportunities—we’re passionate about teaching!
• Enjoy a competitive salary and benefits package.

How to Apply

• Submit your application online. The initial deadline is Friday, December 6th, but reviews will begin immediately, and the deadline may be extended if needed.
• We can’t wait to welcome you to the AESC family!

Discover more about our clinic and the incredible work we do by visiting our website at https://aescparker.com.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.