Veterinary Practice Manager
Annapolis, MD
Full Time
Practice Manager
Manager/Supervisor
Atlantic Veterinary Internal Medicine & Oncology (AVIM&O) in Annapolis, MD is hiring a Practice Manager to join our team!
Atlantic Veterinary Internal Medicine and Oncology in Annapolis (AVIM&O) is a leading specialty animal hospital that is part of the Chesapeake Veterinary Referral Center (CVRC). AVIM&O consists of seven board-certified DVMs specializing in Internal Medicine and Oncology, with a total team of 45 dedicated individuals. Our goal is to establish ourselves as the premier veterinary internal medicine and oncology practice in the region, and we are seeking an experienced Practice Manager to help us achieve this vision.
CVRC is composed of seven independent specialty practices:
CVRC is composed of seven independent specialty practices:
- Atlantic Veterinary Internal Medicine and Oncology (AVIM&O)
- Anne Arundel Veterinary Emergency Clinic (AAVEC)
- Chesapeake Veterinary Surgical Specialists (CVSS)
- Compass Veterinary Neurology and Imaging (CVNI)
- CVCA – Cardiology
- Eye Care for Animals
- Veterinary Radiation Oncology of the Chesapeake
Position Summary:
The Practice Manager will be responsible for overseeing the daily operations of AVIM&O, ensuring efficient workflow, staffing, and high-quality patient care. The ideal candidate will be a strong leader with excellent organizational and communication skills, capable of fostering a positive and collaborative work culture.
Key Responsibilities:
- Leadership & Team Management:
- Foster a supportive and professional work environment that aligns with AVIM&O’s mission and values.
- Promote teamwork across departments and with other CVRC specialty groups.
- Ensure adequate staffing levels to provide exceptional patient care.
- Supervise and mentor Team Leads and the Education Coordinator.
- Facilitate training, education, and professional development for all staff.
- Conduct annual performance reviews and manage staff promotions.
- Work with HR to address performance, attendance, and behavioral concerns.
- Maintain a regular presence in the clinic and ensure efficient client and patient flow.
Operational Management:
- Oversee recruitment, hiring, and onboarding of new employees.
- Evaluate and improve hospital processes to enhance efficiency and patient care.
- Ensure compliance with documentation and recording of controlled substances.
- Develop strategies to improve customer service and client satisfaction.
- Address and resolve client complaints professionally.
- Monitor and manage employee schedules, ensuring appropriate coverage while minimizing overtime.
- Work with the hospital director and medical director on equipment needs and inventory management.
- Participate in leadership meetings and liaise with other CVRC specialty practices as needed.
- Work on special projects as assigned by leadership.
Qualifications:
- Minimum of a high school diploma or GED; an associate or bachelor's degree is preferred.
- At least 5 years of experience in a veterinary care facility (specialty practice experience preferred).
- 3-5 years of supervisory or leadership experience required.
- Credentialed Veterinary Technician preferred.
- Strong leadership, organizational, and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Excellent interpersonal and communication skills.
What We Offer:
- Competitive compensation based on experience and skill set. $68 - 85k/ annually.
- Generous Paid Leave Program Including:
- 3.5 weeks of Paid Leave in the first year
- 4.25 weeks of Paid Leave after the first year
- Competitive Compensation & Benefits:
- Medical, vision, and dental insurance
- 401k with company match
- Continuing education opportunities
- Paid license renewal fees
- 100% tuition reimbursement for Veterinary Technology Degree
- Semi-annual bonus opportunities
- Generous employee pet discount
- Fun, rewarding, and stable work environment.
Why Join AVIM&O?
At AVIM&O, we take pride in providing top-tier veterinary specialty care while creating a positive and supportive work culture. If you are an experienced veterinary professional looking for a leadership role in a thriving specialty hospital, we invite you to apply and become a key part of our dynamic team!
At AVIM&O, we take pride in providing top-tier veterinary specialty care while creating a positive and supportive work culture. If you are an experienced veterinary professional looking for a leadership role in a thriving specialty hospital, we invite you to apply and become a key part of our dynamic team!
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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