Veterinary Liaison - Medical Oncology

San Diego, CA
Full Time
Client Care
Mid Level

Veterinary Specialty Hospital (VSH) is looking full-time Medical Liaison to join our Medical Oncology team.

About Veterinary Specialty Hospital:  At VSH our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field. 

About the Role: Veterinary Medical Liaison will demonstrate exceptional customer service skills at all times to represent the organization, perform day-to-day operations of the front desk, and act as a liaison between clients and our specialty departments. 

Responsibilities and duties:

  • Welcome our clients in a friendly, helpful, and compassionate manner
  • Prepare and review documents and medical records accurately and completely
  • Educate and advise clients regarding Veterinary Specialty Hospital services and practices 
  • Process emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times, in person and over the phone.
  • Process admissions and discharges accurately; schedule follow up appointments as necessary
  • Process invoices and payments accurately, provide clients with financial options and help with financial assistance applications.  
  • Update and maintain client/pet records and files in accordance with Veterinary Specialty Hospital legal requirements
  • Assist with other administrative duties such as scanning, faxing, emailing, for example.
  • Coordinate interdepartmental communications pertaining to pet status updates, changes in treatment plan and associated costs, and relay information to the client.
  • Consistently monitor the progress of the pet from check-in to check-out and provide ongoing communication to the client.
  • Facilitate client presence in treatment during critical emergencies and hospitalized patient visits. Act as a liaison between the medical team and the client to ensure everyone’s safety and positive patient care outcomes.


  • Minimum 2 years of customer service experience.
  • Minimum 2 years experience in animal health industry. 
  • Exceptional communication skills (both in person and by telephone).
  • Ability to prioritize multiple responsibilities within a busy clinical setting.
  • Ability to effectively work as a member of a diverse team of clinical and administrative professionals.
  • Pride in maintaining assigned areas in a hospital environment.
  • Computer skills including familiarity with Microsoft Office and the ability to learn the electronic medical record system. 
  • Able to type a minimum of 40 words per minute.
  • Ability to lift up to 40 lbs. with or without accommodation.
  • Understanding of medical/veterinary terminology


  • 3+ years of customer service experience, particularly in the field of veterinary medicine. 
  • Experience as a Veterinary Assistant
  • Experience in a specialty veterinary facility

Benefits of Working at VSH: 

  • Highly competitive and comparable wages based on experience and skill set.
  • Monday - Friday,  4/10 hour shifts.30 hours considered full time with benefits 
  • Partnership with Purdue VT program/scholarships
  • Competitive Vet Assistant and RVT CE allowance annually
  • VetBloom access: Race approved continuing education, training, and curriculum library
  • License application and renewal reimbursement for RVT’s
  • Financial support and onsite mentorship toward pursuit of VTS
  • Health and wellness programs including access to League wellness app
  • Opportunities for growth and advancement  
  • 75% Employee Pet discount
  • Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms
  • Benefits are available on the 1st of the month after 30 days
  • Wage Ranges:  $18 - $23 per hour, Schedule Monday-Friday 


    Learn more about our outstanding team at: or

    Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.


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