Hospital Manager, ARISE
Queen Creek, AZ
Full Time
HR
Manager/Supervisor
ARISE is a 24-hour veterinary emergency and critical care (AVECCC) and specialty hospital in Queen Creek, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. The teams in this department work closely with surgeons, oncologists, internists, radiologists, and a critical care team to provide the highest quality care to our patients. The hospital provides an opportunity to work with state-of-the-art technology including, but not limited to, CT, MRI, and ultrasound. ARISE is an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program that offers many opportunities to learn and grow from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers.
ARISE has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness. ARISE offers a competitive compensation package to include but not limited to: CE allowance, full health benefit packages, 401K with a company match, employee pet discounts, and Paid Time Off.
Job Purpose: The Hospital Manager is a leader and an integral member of the hospital management team. The Hospital Manager (HM) partners with the Managing Veterinarian (MDVM) and the Hospital Director (HD) to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.
Duties & Responsibilities (including but not limited to):
Leadership and Planning
- Collaborates in a leadership role with the Managing Veterinarian and Hospital Director as the “owners” of the hospital’s success.
- Oversees the hospital schedule and manages labor costs to budget.
- Participates in the weekly leadership meetings with a solution-oriented and collaborative mindset
- Establishes goals for the practice and staff.
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians.
- Exhibits a calming, humble and teachable attitude whilst having the ability to address decisive change through the hospital.
- Plans and leads a cadence of employee and department meetings.
- Educates employees on hospital policies and procedures, medical protocols, and client interactions.
- Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
- Performs quality checks and reviews of client files.
- Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
- Work with the Charge Nurses of both Specialty and ER departments to develop and maintain systems for communication and handling of patients between departments, including transfers, after hour exams/procedures, and transport between sister hospitals.
- Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs.
- Identifies and executes short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment
- Participates in the oversight of the employee benefits program and hospital insurance plans.
- Works with the Managing Veterinarian, Human resources, and Hospital Director to oversee staffing needs including hiring, training, disciplining and terminating as required.
- Recruits new employees and participates in the selection process.
- Oversees the completion of employee orientation, training and performance appraisals.
- Coaches and mentors employees and identifies continuous learning and skill building needs.
- Implements performance-based incentive and rewards and recognition programs
- Mediates conflict and maintains employee morale.
- Manages staff
- Reinforces hospital team agreements, modeling that each team member is responsible for the hospital culture
- Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
- Trains staff on client service initiatives and uses client visit growth best practices.
- Demonstrates and reinforces the highest level of client service.
- Manages client relationships; effectively resolves client issues and escalations
- Oversees client follow-up procedures.
- Utilizes client service initiative measurements to evaluate hospital and staff performance.
- Ensures payroll is accurately completed and submitted for all hospital staff.
- Oversees accounts receivable and weekly revenue
- Continually drives revenue and manages costs to budget.
- Performs invoice audit reviews.
- Manages employee balances
- Manages inventory and oversees the semi-annual inventory process.
- Approval of any promissory notes or payment plans outside of regular options
- Work with senior leaders to control all facility and administrative costs.
- Ensure the calculation and processing of DVM production payments occurs.
Knowledge
- Supervisory and leadership experience
- Multi-functional operations including budget and labor management
- Customer service and marketing techniques
- HR policies including state and federal regulations
- Standard operating procedures and protocol development
- Staff management including: coaching, development, performance appraisals, and resolution management
- Customer service best practices
- Interpersonal skills
- General management skills including reporting and data analysis
- Problem solving and conflict management skills
- Excellent oral and written communication skills
- Organizational skills
- Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred)
- The ability to delegate responsibility and achieve results with hospital team members
- Must be able to handle multiple tasks and remain flexible with assigned duties
- Capable of championing change and driving innovative programs in the hospital
- Must be able to work well in team environment
- Capable of quality decision making
- Ability to coach, correct, develop and motivate employees
- Demonstrates excellent time and task management
- Demonstrates professional and courteous presentation with staff and clients
- Participates in a positive manner in all group sizes.
- Refrains from participating in gossip.
- Supports team members by assisting other areas, is receptive to feedback and suggestions.
- Engages in active problem-solving vs. problem-identifying.
- Makes suggestions related to client/patient service improvements and hospital efficiency.
- Able to perform many aspects of companion animal medicine, surgery and diagnostics
- Able to sit, stand, walk for extended periods of time
- Able to lift, reach, bend as needed
- Able to perform all duties and responsibilities as described
- Able to function as a team member within veterinary hospital setting
- Able to be positive, supportive and encouraging as needed
Equal Employment Opportunity
ARISE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.
About Ethos Vet Health:
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse
Apply for this position
Required*