Client Care Specialist
Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes. Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
The Premier Veterinary Group in Chicago, IL is hiring a full- time Client Care Specialist to join our outstanding team!
About Us: Premier Veterinary Group's believes that all veterinarians, pets and pet owners deserve premier experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other.
About the Job:
This role represents an exciting opportunity for a compassionate and enthusiastic Customer Service Representative who is dedicated to providing outstanding client care.
The current shift openings we have are 4, 9 hour shifts per week with weekend rotation availability needed.
Benefits of Working at Premier Veterinary Group
Compensation is based on experience and skill level, starting at $18.50/hr. Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.
Responsibilities and duties:
- Welcome our clients in a friendly, helpful, and compassionate manner
- Prepare and review documents and medical records accurately and completely
- Educate and advise clients regarding Premier services and practices
- Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
- Process admissions and discharges accurately; schedule follow up appointments as necessary
- Process invoices and payments accurately
- Update and maintain client/pet records and files in accordance with hospital legal requirements
- Assist with other administrative duties such as scanning, faxing, emailing, for example
About You:
- Excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
- Have a fundamental knowledge of windows based computer programs
- Proven effective communication and the ability to multitask and prioritize
- Ability to recognize and seek guidance in all client-related cases where protocol does not apply
- Willing and able to provide exceptional customer service
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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