Specialty Client Service Representative, ECVR

Eastern Carolina Veterinary Referral in Wilmington, NC is hiring experienced Client Service Representatives to join their outstanding Specialty teams!

Compensation: $16.00-19.50/hr, based on experience. 

Schedule: Full-time, four 10-hour shifts or five 8-hour shifts.

Benefits: 

• Paid Time Off benefits available upon hire 
• Veterinary Social Worker on Staff at Hospital Location
• Medical, Dental, and Vision Health Insurance Plans
• Discounted Employee Pet Insurance, Pet Services, and Supplies
• 401k Planning, with Employer Matching Structure
• Referral Program
• Uniform Allowance
• Employee Assistance Program
• And more!

Are you passionate about animals and people? Do you thrive in a fast-paced, detail-oriented environment where every day is different? Eastern Carolina Veterinary Referral (ECVR) is seeking a professional, compassionate Client Services Representative to join our specialty team.

🐾 About the Role:

As a vital member of our front desk team, you’ll serve as the face of our hospital—providing outstanding service to our clients and crucial support to our medical teams. This position works directly with 6–8 specialty veterinarians in departments including Internal Medicine, Surgery, Neurology, Oncology, and Sports Medicine and Rehabilitation.

✨ Responsibilities:

• Answering high-volume phone calls and routing them appropriately
• Scheduling new patient consults and follow-up appointments
• Managing patient discharges and check-outs with accuracy and empathy
• Reviewing and organizing referrals and medical records
• Communicating with clients about upcoming visits and care plans
• Coordinating appointment flow across multiple departments and specialists
• Providing professional and friendly service at all times—both in person and over the phone

✅ Requirements:

• Previous veterinary or medical reception experience preferred (specialty or referral experience is a plus!)
• Comfortable handling multi-line phones, detailed scheduling, and fast-paced interactions
• Strong organizational skills and attention to detail
• Ability to work collaboratively across departments and remain calm under pressure
• A team player with excellent communication skills and a client-first mindset
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

💙 Why Join ECVR?

· Supportive, growth-minded team culture

· Exposure to a wide range of complex and interesting cases

· Opportunity to build lasting relationships with clients and specialists

· Competitive pay and benefits (including healthcare, PTO, and staff discounts)

Eastern Carolina Veterinary Referral and Emergency Hospital is rapidly progressing to be the premier animal referral and trauma center for the North Carolina coastal region, open 24 hours/7 days a week for Emergency Veterinary Services and referral practice offering Surgery, Orthopedics, and Animal Rehabilitation. We have CT scanning capabilities to complement our digital Xray and ultrasound services along with full in house labs. Our team is dedicated to excellence in both medicine and patient care, and we’ve worked hard to cultivate an inclusive, collaborative environment where every team member is supported and valued. 

This is more than a job—it’s a calling. Join us in our mission to save lives. Apply today!

https://www.easterncarolinavet.com/

Wilmington, NC

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.