Veterinary Hospital Service Manager

Roseville, CA

Full Time

Manager/Supervisor

Hospital Services Manager

Schedule: Full-Time, Monday through Friday, with on-call coverage on a monthly rotating basis
Compensation: $73,000–$78,000/year, commensurate with experience

Our Hospital Services Manager will have the opportunity to put their outstanding leadership and operational skills to great use with one of the most prestigious specialty veterinary hospitals in California. This position offers the chance to make an immediate and lasting impact on our team, clients, and patients while being part of our national network of veterinary hospitals across the country. This is a 100% administrative, exempt position supporting Client Care, Emergency, Critical Care, and Patient Care.

Why Join Veterinary Specialty Hospital – Roseville

At Veterinary Specialty Hospital Roseville, our experienced veterinarians, Registered Veterinary Technicians, veterinary assistants, and support staff work together to provide exceptional care using advanced diagnostics, cutting-edge technology, and evidence-based medicine.

VSH-Roseville is located in a state-of-the-art facility with advanced diagnostic capabilities including a Hallmarq MRI, Toshiba Aquilion CT scanner, digital radiography, Heska in-house laboratory equipment capable of providing priority CBC, blood chemistry, and blood gases, and integration with ezyVet, SmartFlow, and RocketPACS medical reporting systems to streamline medical reporting and documentation.

In your day-to-day, you will

Team Leadership

Develop and strengthen hospital teams by fostering mutual trust, respect, and collaboration while incorporating our vision, mission, and core values into everyday work.
Serve as a mentor and coach for team members requiring development or assistance with non-clinical matters, including supervision, communication, and workplace relationships.
Foster a culture of accountability, collaboration, and continuous learning.
Support employee engagement, development, and professional growth initiatives.
Assist the Clinical Supervisor with schedule development and workforce planning.
Support call-out management and staffing adjustments to maintain operational efficiency and continuity of care.
Provide oversight, guidance, and support for Client Service Specialists.
Provide recommendations regarding hiring, promotion, disciplinary action, and termination that are given particular weight by Hospital Leadership.
Directly supervise four or more employees and coordinate and direct their work.
Lead coaching, performance management, corrective action, and performance evaluations for assigned employees.

Hospital Operations

Serve as a key communication resource for clinical and operational teams.
Promote consistency in hospital policies, procedures, workflows, and workplace expectations.
Collaborate with the Hospital Director, Medical Director, Clinical Supervisor, and team leads to identify opportunities to improve operational efficiency, patient care, and client service.
Procure supplies and inventory essential to patient care and hospital operations using approved vendors while maintaining appropriate minimum and maximum stock levels.
Identify opportunities to improve billing efficiency, accuracy, and revenue capture.
Monitor billing workflows, identify discrepancies, and coordinate the timely resolution of billing issues.
Oversee day-to-day facility needs, proactively identifying maintenance, repair, and infrastructure concerns that may affect hospital operations, safety, or the client and employee experience.
Coordinate facility repairs and maintenance by partnering with approved vendors, property management, and internal resources, ensuring issues are addressed in a timely manner with minimal disruption to hospital operations.
Track outstanding facility issues through resolution and communicate relevant updates to hospital leadership and affected teams.
In partnership with the Hospital Director and Clinical Supervisor, ensure timely scheduling and coordination of preventive maintenance, required inspections, and annual servicing of medical equipment.

Client Services

Support exceptional experiences and satisfaction for clients and referring veterinarians.
Regularly assess the efficient and effective flow of clients and patients through the hospital and implement initiatives to improve efficiency and ensure exceptional care from arrival through discharge and follow-up.
Address and assist in resolving escalated client concerns and service issues with professionalism, empathy, and appropriate follow-through.
Partner with clinical and operational teams to identify opportunities to improve the overall client experience.

Compliance & Safety

Ensure adherence to hospital policies, procedures, and workplace expectations.
Monitor compliance with applicable regulatory requirements and safety standards.
Support a safe, organized, clean, and compliant hospital environment.
Identify operational or facility-related safety concerns and coordinate appropriate corrective action.
Support employee performance management and corrective action processes in partnership with hospital leadership.
Contribute to a positive, collaborative, and team-focused hospital culture.
Perform additional duties as assigned based on evolving hospital and operational needs.

What you Bring

Required

Minimum 3 years of operations, office, or practice management and leadership/supervisory experience.
Excellent written and oral communication skills.
Elevated emotional intelligence and strong interpersonal skills.
Highly organized with the ability to manage multiple priorities in a fast-paced environment.
Strong decision-making, problem-solving, and conflict resolution skills.
Collaborative mindset and commitment to exceptional patient care and client service.
Valid driver's license, clean driving record, and reliable transportation.
Flexibility to occasionally work evenings or weekends as needed.
High School Diploma or GED.

Preferred

Bachelor's degree in Hospitality, Communications, Business Administration, or a related field.
Veterinary Technician credential.
Experience in veterinary medicine, animal health, healthcare, or a related service environment.
Experience with client service leadership or multi-department hospital operations.
Proficiency in Microsoft Office, scheduling software, and veterinary management platforms.

Perks & Benefits
Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance

Competitive compensation
Sign-on or relocation assistance
Health, dental, and vision insurance
CE allowance and professional development support
Paid time off
Retirement savings options
Employee assistance programs

Location Highlight
Located just outside Sacramento, VSH Roseville offers an outstanding quality of life with easy access to Lake Tahoe, Napa Valley, and Northern California's outdoor recreation. We proudly welcome team members commuting from Sacramento, Rocklin, Lincoln, Citrus Heights, Folsom, Granite Bay, Loomis, Auburn, Elk Grove, Rancho Cordova, Davis, and surrounding Greater Sacramento communities.

About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class
medicine, and help shape what veterinary care becomes next.
Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.
Candidates can confidentially submit their resume to Talent Acquisition Partner Jessica Haas at
[email protected]
Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What's your citizenship / employment eligibility?*

Are you 18 years of age or older?*

Desired salary*

Preferred Name?*

Country*

City*

State*

Zip code*

Are you 18 years of age or older?*

Work authorization*

Will you now or in the future require sponsorship for employment VISA status?*

Are you a current employee of NVA/ETHOS?*

If so, please provide the hospital name, location, dates, and direct Manager.*

Are you a previous employee of NVA/ETHOS?*

If so, please provide the hospital name, location, dates, and direct Manager.*

Were you referred by a current employee? If yes, please provide their name.*

How did you hear about this position?*

Are you related to any person currently employed at this company? If yes, please explain.*

Please list the departments you are interested in (Surgery, CCU, Oncology, etc...)*

Many of our locations operate 24/7, what days and hours are you available to work?*

Would you be available to work overtime if necessary?*

If hired, would you have access to a reliable means of transportiaon to and from work?*

What would your commute time look like and are you confident this would be sustainable?*

Are you able to perform the essential functions of the position for which you are applying, either with or without accommodation? (Note: we comply with the Americans with Disabilities Act and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. Applicants, please contact us to discuss accommodation requests.*

Desired compensation*

Available start date?*

How many years of experience do you have in veterinary medicine?*

Are you a current legal Veterinary Technician (CVT, LVT, RVT, etc...)*

Other certifications?

As part of our hiring process we conduct professional reference and FCRA compliant background checks. More information regarding our background check process will be shared with candidates who advance to that phase of our screening. It is our policy to afford equal opportunities for all qualified persons, regardless of their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status, and any other consideration protected by federal, state, or local law (sometimes referred to, collectively, as "protected characteristics). I understand

By checking this box, you acknowledge and consent to terms in the privacy policy which applies to the applicant tracking service being offered by Jazz on behalf of Veterinary Specialty Hospital of Roseville. The privacy policy offers an explanation of how and why your data will be collected, how it will be used and disclosed, how it will be retained and secured, and what legal rights are associated with that data (including rights of access, correction, and deletion). The policy also describes legal and contractual limitations on these rights. The specific rights and obligations of individuals living and working in different areas may vary by jurisdiction.* I have read and agree to this statement

Human Check*

Submit Application