Client Care Team Lead, CVRC

The Charleston Veterinary Referral Center is hiring a full- time Team Lead to join our outstanding Client Care department! 

Compensation: $25-28/hr based on experience and skill level

Benefits: Waiting periods may apply -

• Health insurance
• Employer Paid Pet insurance
• Generous paid time off and paid sick time
• Prioritization of work life balance
• 401k planning with employer matching structure
• And more!

CVRC located in beautiful Charleston, SC is the ONLY VECCS Level 1 certified facility in South Carolina, and 1 of only 2 in the southeast region of the United States!

We currently have a 16,000 square foot, state of the art facility with plans to grow in the new year. Our emergency center is staffed 24 hours, 7 days a week, 365 days a year to always support our community! Specialty services offered at CVRC include cardiology, internal medicine, neurology & neurosurgery, medical oncology (radiation oncology coming soon!), rehabilitation, soft tissue & orthopedic surgery. Our hospital houses an MRT, CT, fluoroscopy, ultrasound, and digital radiographs for diagnostic imaging.

About the Role: The Client Care Team Lead will provide strategic leadership to the department, fostering open communication and accountability among all team members. This role is instrumental in facilitating effective communication, coordination, and collaboration both within the service and across the entire CVRC organization. The Client Care Team Lead will enhance team performance through exemplary leadership, clear communication, and a steadfast commitment to exceptional patient care and team development. Additionally, this role will serve as a crucial liaison between client care team and leadership, ensuring the seamless and efficient operation of shifts.

Key Responsibilities:

• Leadership and Team Management - being the voice and leader of the Client Care team while ensuring accountability of team members within their roles, leading monthly team meetings, organizing daily huddles to maintain the flow, managing shift transitions, and ensuring appropriate staffing and scheduling. 
• Staff Development and Training - Evaluating staff performance regularly while continuously developing, reviewing, and maintaining the Client Care training program, training and mentoring team members, offering in-the-moment coaching and continued guidance, and fostering a learning culture within the whole hospital.
• Communication and Collaboration - assisting in the communication between management and department team members, routinely communicating through scheduled and impromptu meetings to discuss department needs, and participating in disciplinary actions within the team.
• Operational Management - Operating as a primary and key client care representative within the department while working with the Hospital Operations Coordinator to ensure the client care team has the necessary tools and supplies for success, and collaborating to maintain hospital systems and safety protocols are kept up-to-date. 
• Team Building and Cohesion - resolving minor interpersonal conflicts to ensure a cohesive team environment, while organizing team-building activities and outings to strengthen bonds and enhance the culture amongst the team. 
• Client Care Responsibilities -  Addressing client service issues and billing inquiries in collaboration with the Client Care Supervisor and Client Care Manager, promoting exceptional customer service within the team and providing mentoring, counseling, and development of team members, while maintaining a high visibility within the team daily. 

Qualifications

• At least 2 years of veterinary customer service experience.
• Basic understanding of veterinary staff scheduling and needs of the hospital.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Strong work ethic and positive attitude
• Excellent communication skills with doctors, coworkers, and clients
• Maintain a professional, positive, and encouraging attitude.

At CVRC, we are committed to excellence in veterinary care, and our team is at the heart of that mission. As an integral part of our leadership team, you'll have the opportunity to make a significant impact on the growth and development of our client care department, all while working in a collaborative, state-of-the-art facility.

We offer a competitive salary, comprehensive benefits, and the opportunity for professional development and growth within an industry-leading organization.

Join us in providing exceptional care for every patient and supporting the well-being of every team member.

Apply today to become part of our compassionate and driven team at CVRC!

www.charlestonvrc.com/

Charleston, SC

We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Must have the ability to respond quickly in urgent situations using all senses. During the normal workday, employee may occasionally lift and/or push/pull up to 50 pounds.