Animal Specialty & Emergency Center of Brevard (ASEC) located in Melbourne, FL is searching for a Referral Coordinator to join our team!

Compensation: $25 – $32/hr, based on experience

Schedule: Full-time, Monday – Friday, 8:00 AM – 5:00 PM

Benefits:

• Medical/Dental/Vision insurance plans

• Continuing Education Allowance

• Uniform Allowance

• Bonus Opportunities

• Paid Time Off

• Employee Pet Discount

• 401k

• Disability Insurance

• Life Insurance

• And more!

About You:

You are an organized, service-oriented professional who takes pride in creating a seamless experience for clients, referring veterinarians, and internal medical teams. You thrive in a fast-paced environment where attention to detail and clear communication are essential.

You understand the importance of professionalism, empathy, and responsiveness when supporting clients and veterinary partners during important medical moments for their pets. You enjoy problem-solving, building strong professional relationships, and helping ensure that every referral case is coordinated accurately and efficiently.

Requirements for the Role:

• Minimum 3 years of experience in veterinary client service, veterinary technician, or administrative roles

• Experience in specialty or emergency veterinary medicine preferred

• Strong understanding of general practice veterinary operations and emergency/specialty referral workflows

• Excellent verbal and written communication skills with both clients and veterinary professionals

• Strong organizational skills and attention to detail, with the ability to manage multiple priorities

• Ability to remain calm, professional, and solution-focused in fast-paced or emotionally sensitive situations

• High level of technical proficiency, including experience with electronic medical records, referral portals, and standard office software (Word, Excel, Outlook)

• Fluency in English (speaking and reading) required; additional languages are a plus

Responsibilities:

As a Referral Coordinator, you will play a critical role in ensuring an exceptional referral experience for our referring veterinary partners and clients. Key responsibilities include:

• Serving as the primary point of contact for inbound referral communications via phone, email, fax, and referral portals

• Ensuring accurate and timely processing of patient records and referral documentation for specialty teams and veterinarians

• Documenting referral communications and case updates within the medical record

• Supporting clients, referring veterinarians, and internal teams with professional and compassionate communication

• Assisting with scheduling consults, procedures, rechecks, and specialty services

• Maintaining referral portals, patient care databases, and documentation records

• Submitting documentation and invoices for pet insurance claims when appropriate

• Supporting hospital leadership with referral engagement initiatives, outreach, and communication with referring practices

• Providing overflow support to client service teams, including phone coverage and appointment scheduling as needed

• Identifying opportunities to improve referral workflows and enhance service delivery

About ASEC:

Animal Specialty & Emergency Center of Brevard (ASEC) is a 24-hour Specialty + Emergency veterinary hospital dedicated to providing advanced diagnostics and compassionate patient care. Our hospital offers progressive medicine and state-of-the-art equipment including:

• CT

• Fluoroscopy

• Ultrasonography

• Endoscopy

• Laparoscopy / Thoracoscopy

• Electrodiagnostics

• Ventilatory Support

• Physical Therapy (underwater treadmill / acupuncture)

Our team is dedicated to maintaining a warm, welcoming, and collaborative culture. No one works alone here—we jump in to help each other and value every team member’s contributions and unique experiences.

Apply today and come experience a supportive environment where you can grow professionally while helping deliver outstanding care to pets, clients, and referring veterinarians.

https://www.animalspecialtyemergencycenter.com/

Melbourne, FL

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.