Customer Service Representative

$18–21/hour
Full-time opportunity in Hunt Valley, Maryland
Schedule: Monday–Friday, daytime hours (five 8-hour shifts or four 10-hour shifts); no weekends

Be the welcoming face of a specialty veterinary hospital dedicated to exceptional patient care and client service. At Atlantic Veterinary Internal Medicine & Oncology, you'll play an important role in creating a positive experience for pet owners while supporting a collaborative team of specialists committed to delivering advanced veterinary medicine.

Why Join Atlantic Veterinary Internal Medicine & Oncology

At Atlantic Veterinary Internal Medicine & Oncology, part of Ethos Veterinary Health, you'll join a compassionate team of board-certified Internal Medicine and Medical Oncology specialists who are dedicated to providing exceptional care for patients while supporting both clients and referring veterinarians. Our culture is built on commitment, compassion, and clinical excellence, with every team member playing an important role in delivering an outstanding client experience.

As part of our collaborative hospital, you'll have opportunities to grow professionally while working alongside an experienced team that values communication, teamwork, and continuous learning.

In your day-to-day, you will:

• Welcome clients and patients while providing exceptional customer service from check-in through discharge.

• Manage a multi-line phone system, scheduling appointments and assisting clients with questions and requests.

• Coordinate communication between clients, referring veterinarians, and the clinical team.

• Maintain accurate client and patient records using hospital software systems.

• Process client transactions and assist with administrative responsibilities that support daily hospital operations.

• Provide compassionate support to clients during emotionally challenging situations.

• Work efficiently and independently while managing multiple priorities in a fast-paced specialty environment.

• Learn and utilize hospital software systems, including EzyVet and SmartFlow, as needed.

• Work closely with veterinarians, technicians, and support teams.

• Contribute to a positive, team-focused hospital culture.

What You Bring

• Minimum of one year of experience in a receptionist or customer service role.

• Previous veterinary industry experience preferred.

• Strong desire to learn, grow, and contribute to a collaborative team.

• Ability to work efficiently and independently in a fast-paced, high-intensity environment.

• Basic computer proficiency, including Microsoft Word and Outlook.

• Experience managing multi-line phone systems.

• Experience with EzyVet and SmartFlow is a plus.

• A collaborative mindset and commitment to exceptional client service and patient care.

Perks & Benefits

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance.

• Competitive compensation of $18–21/hour based on experience and skill set.

• Health, dental, and vision insurance.

• CE allowance and professional development support, including free VetBloom (RACE-approved CE) access.

• Career path and professional development opportunities.

• Paid time off.

• Retirement savings options, including 401(k).

• Uniform allowance.

• Employee assistance programs.

• Employee pet discounts.

Location Highlight

Located just north of Baltimore, Hunt Valley, Maryland offers a blend of suburban convenience and scenic surroundings, with easy access to parks, restaurants, shopping, and major metropolitan areas. It's an excellent place to build your career while enjoying everything the Mid-Atlantic region has to offer.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.