Veterinary Client Service Representative

Mission (Kansas City metro), KS
Full Time
Client Services
Entry Level

Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes. Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
We are looking for a full-time Veterinary Client Service Representative to join our team in our Mission location!
About Us
Mission and Overland Park Veterinary Specialty and Emergency Hospitals are 24-hour hospitals that focuses on the most critical needs of the animals in our community. Our board-certified specialists provide the most advanced care for our patients.

Our hospital has been ranked in the top "Best Veterinarians in Kansas City" by City Lifestyle. 
We pride ourselves on a welcoming environment where team members feel safe to learn and seek guidance from each other.

Responsibilities of a Client Service Representative:
  • Welcome our clients in a friendly, helpful, and compassionate manner
  • Prepare and review documents and medical records accurately and completely
  • Educate and advise clients regarding MVES/OVES services and practices 
  • Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
  • Process invoices and payments accurately
  • Update and maintain client/pet records and files in accordance with hospital legal requirements
  • Assist with other administrative duties such as scanning, faxing, emailing, for example
  • Support team to reach common goals
  • Ability to recognize and seek guidance in all client-related cases where protocol does not apply
About You:
  • Excellent interpersonal skills and able to develop and maintain positive working relationships with others
  • Have a fundamental knowledge of windows based computer programs
  • Proven effective communication and the ability to multitask and prioritize
  • Willing and able to provide exceptional customer service 
  • A motivated and dedicated individual who is self- motivated to provide exceptional service
Check out the video below to see what its like working at our Mission or Overland Park locations!
Schedule and compensation:
  • Pay starts at $17 and is dependent on experience
  • Shift differentials available for weekends and overnights
  • Day shift needed; 6a-4p or 8a-6p
    • Sunday through Wednesday or Wednesday through Saturday

* 401(k) matching
* Employee assistance programs
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off
* Professional development assistance
* Tuition discounts and scholarships available toward an Accredited Veterinary Technology Programs and Practice management
* Shift Differentials
* Quarterly Bonus Program
* Uniform Allowance
* Paid Time Off
* Medical/Dental/Vision
* Short/Long term Disability
* Life Insurance
* Pet Insurance
* Generous Employee Pet Discount

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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