Science Operations Manager
Remote
Full Time
Support Center - Medical
Mid Level
Science Operations Manager | Ethos Science (Remote)
$90,000–$120,000 | Full-Time
Ethos Science, a division of Ethos Veterinary Health, leverages the expertise and extensive hospital network of Ethos to deliver high-quality clinical trial and research services to the veterinary pharmaceutical, nutrition, and biotechnology sectors. With over 50 active studies across specialty, emergency, general practice, and equine hospitals, Ethos Science manages an exceptional range of research—from simple sample collection studies to complex, multi-center regulated field trials.
The Science Operations Manager (SOM) plays a central role in ensuring the efficient, compliant, and financially sound execution of Ethos Science’s research and market insight portfolio. This position bridges strategy and execution—helping translate vision into operational reality through robust systems, streamlined processes, and strong cross-functional collaboration.
The SOM supports the initiation, coordination, and completion of sponsored and internal studies, managing operational workflows, contracting, budgeting, and invoicing. The role is highly collaborative, connecting sponsors, hospitals, and internal partners to ensure consistency, accountability, and quality across all research activities.
This is an excellent opportunity for a motivated, adaptable operations professional who thrives at the intersection of science, business, and systems building.
Compensation and Benefits
- Salary: $90,000–$120,000 annually, commensurate with experience.
- Comprehensive benefits through Ethos Veterinary Health, including medical, dental, vision, 401(k), paid time off, and professional development support.
- Opportunities for career growth as Ethos Science continues to expand its research and market insight programs.
Key Responsibilities
Operational Leadership and Process Development
- Coordinate day-to-day operational activities across multiple concurrent research and market studies, balancing tactical execution with strategic oversight.
- Develop and refine standardized workflows for project initiation, contracting, invoicing, and reporting to ensure consistency and scalability.
- Implement and maintain tools (e.g., Smartsheet, Power BI, SharePoint) that enhance visibility into project timelines, deliverables, and financial performance.
- Partner with cross-functional teams to drive operational efficiency, automate manual workflows, and identify continuous improvement opportunities.
- Maintain clear documentation and version control for operational and financial records, ensuring audit readiness and transparency.
Financial and Contract Oversight
- Lead all invoicing and billing activities for Ethos Science projects using QuickBooks or equivalent systems.
- Ensure invoices are accurate, aligned with contract milestones, and issued promptly to sponsors.
- Collaborate with the Senior Director of Science, Legal, and Finance to draft and finalize project contracts, Statements of Work (SOWs), and budget agreements.
- Track project-level and aggregate revenue; monitor cash flow and payment reconciliation; and support financial forecasting and reporting.
- Maintain an organized database of executed agreements, renewals, and amendments, ensuring contractual compliance and timely updates.
Cross-Functional and Sponsor Collaboration
- Serve as the operational point of contact for sponsors, coordinating contracting, onboarding, and ongoing project execution.
- Participate in sponsor and client meetings to define deliverables, operational requirements, and budget structures.
- Facilitate communication among hospitals, Clinical Research Associates, Clinical Study Facilitators, and support center teams to ensure aligned project execution.
- Support sponsor updates and progress reporting, contributing to a consistent and professional client experience across all studies.
- Collaborate with the Market Research team to integrate operational support for data-driven and AI-enabled insights initiatives.
Strategic Growth and Organizational Development
- Partner with Ethos Science leadership to identify operational gaps and implement systems that support long-term scalability.
- Contribute to strategic planning discussions related to service expansion, new research capabilities, and process innovation.
- Use operational data to inform decision-making, track KPIs, and identify trends or bottlenecks that impact delivery.
- Apply a foundational understanding of regulatory and legal compliance, particularly regarding claims substantiation and metrics reporting, to ensure operational and reporting processes align with sponsor and industry expectations.
- Foster a collaborative, solutions-oriented culture that values adaptability, accountability, and shared success.
Qualifications
- Proactive, resourceful, and invigorated by the constant evolution and challenge of a high-growth department.
- Collaborative mindset and ability to build trust and alignment across technical and clinical teams.
- Bachelor’s degree in a scientific, business, or operations-related field (e.g., Animal Science, Biology, Business Administration, Operations Management).
- At least 5 years of experience in product development, research operations, project management, or clinical program coordination (veterinary, pharmaceutical, or life sciences industry preferred).
- Demonstrated success managing complex, multi-site projects involving diverse internal and external stakeholders.
- Proven ability to oversee budgets, contracts, and deliverables in an industry, research, or clinical environment.
- Experience with QuickBooks or equivalent accounting systems, and a strong understanding of budgeting, billing, and revenue tracking.
- Familiarity with project management and analytics platforms such as Smartsheet, Power BI, or similar tools.
- Strong financial acumen, organizational skills, and attention to detail.
- Excellent written and verbal communication, with confidence interfacing across departments and with sponsors.
- Master’s degree or PMP certification preferred but not required.
Why Join Us
At Ethos Science, the Science Operations Manager will play a vital role in advancing evidence-based veterinary innovation. The work directly supports the development of new diagnostics, treatments, and nutritional approaches that improve animal health and wellbeing.This role offers a unique blend of strategic influence and hands-on execution—ideal for someone who thrives in dynamic, growth-oriented environments. The SOM will join a small, collaborative team with the freedom to innovate, the support of a large organization, and the satisfaction of knowing their work helps accelerate discovery and enhance care for animals everywhere.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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