Referral Relationship Manager, Veterinary Specialty and Emergency
Referral Relationship Manager | $80,000–$90,000 Salary
Wilmington, NC | Full-Time | Field-Based Veterinary Outreach Role
Eastern Carolina Veterinary Medical Center (ECVMC) is hiring an experienced Referral Relationship Manager to support continued growth across our specialty and emergency veterinary network in Wilmington, North Carolina.
This full-time, field-based role is ideal for candidates with experience in veterinary relationship management, veterinary business development, referral outreach, hospital partnerships, account management, or veterinary industry leadership. You’ll spend approximately 4 days per week in the field building relationships with referring veterinary hospitals and one administrative day onsite at ECVMC.
Join Wilmington’s only 24/7 emergency veterinary hospital and help strengthen partnerships that improve access to advanced specialty and emergency care for pets across Eastern North Carolina.
Compensation: $80,000 - $90,000 annually, based on experience
Schedule:
- Full-time
- Approximately 40+ hours weekly
- Average of 4 field days per week visiting referring veterinary hospitals and community partners
- 1 administrative day onsite at ECVMC
- Occasional evening or weekend attendance for CE events, community outreach, or networking activities
Benefits:
- Full-benefits package with medical/dental/vision insurance plans, Life/ADD insurance plans, and Employee Assistance Program
- Veterinary Social Worker on Staff at Hospital Location
- 401K with employer match
- Paid Time Off benefits available upon hire
- Uniform allowance
- Discounted Employee Pet Insurance, Pet Services, + Supplies,
- Referral rewards program for hospital recruits
- and more!
As the Referral Relationship Manager, you will serve as the primary liaison between Eastern Carolina Veterinary Medical Center and the regional referring veterinary community.
Responsibilities include:
- Build and maintain strong relationships with referring veterinarians, hospital teams, and community partners
- Conduct in-person veterinary hospital visits throughout the region
- Develop referral outreach and partnership growth strategies
- Support referral retention and improve the referral experience
- Coordinate continuing education events, hospital tours, and community engagement activities
- Collaborate with hospital leadership, specialists, emergency clinicians, and marketing teams
- Track referral activity, trends, and engagement through CRM systems and reporting tools
- Support business development initiatives and regional hospital growth
- Promote specialty and emergency veterinary services to referring practices
- Maintain consistent communication with veterinary partners across assigned territories
Qualifications:
- 3–5 years of experience in account management, business development, relationship management, marketing, customer service, or veterinary outreach
- Veterinary industry experience strongly preferred
- Veterinary specialty, emergency, or referral hospital experience preferred
- Strong communication and relationship-building skills
- Highly organized with the ability to manage multiple priorities independently
- Comfortable using CRM systems, reporting tools, and outreach tracking platforms
- Self-starter mindset with strong follow-through and accountability
- Ability to work independently in a fast-paced, relationship-driven environment
Requirements:
- Valid driver’s license with clean driving record
- Reliable transportation for local and regional travel
- Ability to travel regularly to veterinary hospitals and partner locations
- Flexibility to occasionally support evening or weekend events
About Eastern Carolina Veterinary Medical Center: Eastern Carolina Veterinary Medical Center is Wilmington’s only 24/7 emergency veterinary hospital, providing advanced emergency and specialty care for pets throughout Eastern North Carolina. Our hospital supports more than 26,000 patient visits annually and is home to a collaborative team of 115+ veterinary professionals and 17 experienced doctors. As we continue to grow our specialty services, referral partnerships, and hospital footprint, we remain committed to delivering exceptional patient care while strengthening relationships with veterinarians across the region. This role offers the opportunity to make a direct impact on veterinary access, referral partnerships, hospital growth, and the overall experience for pets, families, and veterinary teams throughout the community.
Located on the North Carolina coast, Wilmington offers a unique combination of beach living, historic downtown charm, outdoor recreation, and a rapidly growing healthcare and professional community. Enjoy easy access to the Atlantic Ocean, boating, fishing, restaurants, live music, and year-round outdoor activities while building your career in a thriving veterinary market.
ECVMC attracts veterinary professionals from across Coastal and Eastern North Carolina, including Wilmington • Leland • Hampstead • Jacksonville • New Bern • Greenville • Fayetteville • Raleigh • Durham • Cary • the Crystal Coast region including Morehead City and Beaufort • the Outer Banks region • Myrtle Beach, South Carolina • and Charleston, South Carolina. With Wilmington’s growing healthcare community, coastal lifestyle, and central access to both North Carolina beaches and larger metropolitan areas, the region continues to attract candidates seeking career growth, outdoor recreation, and year-round coastal living.
This role may especially appeal to candidates with backgrounds in veterinary referral management • veterinary pharmaceutical or animal health sales • veterinary specialty hospitals • emergency and critical care veterinary medicine • veterinary practice management • veterinary client relations • hospital outreach and partnership development • healthcare provider relations • territory management • field-based business development • customer success and account management • community engagement and continuing education coordination • or relationship-focused leadership roles within the veterinary or healthcare industries.
If you’re looking to grow your career in veterinary relationship management while making a meaningful impact in specialty and emergency medicine, we encourage you to apply today.
Wilmington, NC
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.