Specialty Veterinary Coordinator, SAVES
South Asheville Veterinary Emergency & Specialty in beautiful Asheville, NC is hiring a full-time Coordinator to support our Specialty teams!
Compensation: $21.00 – $30.00 per hour, based on experience
Schedule: Monday-Friday, 8:30am-5:00pm (hours may occasionally vary)
Benefits:
Continuing education & professional development assistance
Tuition reimbursement
Relocation assistance available
Generous Paid Time Off policy
Medical, Dental, and Vision insurance plans
Health Savings Account (HSA) & Flexible Spending Account (FSA)
401(k) planning with employer matching
Employee discount
Employee Assistance Program (EAP)
Life insurance
Referral program
Retirement plan
And more!
At South Asheville Veterinary Emergency & Specialty (SAVES), our goal since opening in 2009 has been to practice the gold standard of medicine, perform advanced techniques, and be leaders in veterinary specialty and emergency care. Located in the heart of the Blue Ridge Mountains, the peaks represent the height of our love for animals, and the valleys symbolize the depth of our compassion. Together with our referring veterinary community, we combine medical knowledge, advanced technology, and kindness to deliver exceptional care—it's simply in our nature.
The Specialty Coordinator serves as the primary liaison between clients, specialty doctors, referring veterinarians, Client Service Representatives (CSRs), and clinical teams. This role is responsible for coordinating patient care across specialty departments by managing client communication, appointment scheduling, medical records, and administrative workflows to ensure seamless, compassionate, and efficient specialty service delivery.
The Specialty Coordinator plays a critical role in supporting continuity of care, optimizing daily specialty operations, and maintaining a high standard of client experience. Depending on department needs, the coordinator may also provide limited clinical floor support during high-volume or urgent periods.
Ideal candidates enjoy fast-paced, collaborative environments and excel at communication, multitasking, and problem-solving while supporting advanced veterinary medicine.
Key Points for Our Veterinary Coordinator:
- Serve as the main point of contact for specialty clients, providing clear communication from referral through discharge and follow-up.
- Triage and respond promptly to calls, emails, texts, and voicemails with professionalism and compassion.
- Educate clients on consultation expectations, procedures, diagnostics, anesthesia prep, hospitalization, and next steps.
- Schedule consultations, procedures, diagnostics, rechecks, and drop-offs in ezyVet, ensuring smooth appointment flow.
- Coordinate with doctors, technicians, CSRs, and specialty/ECC teams on case management, transfers, and prioritization.
- Gather, organize, and prepare all medical records, imaging, lab results, and charts ahead of appointments.
- Create and review estimates, consent forms, registration documents, and discharges; support accurate charge capture.
- Assist with checkouts, follow-ups, cancellations, and departmental administrative tracking as needed.
- Provide occasional floor support, including patient intake/discharge, room setup, transport, and workflow assistance.
- Uphold exceptional professionalism, organization, accountability, and adaptability as caseloads and services evolve.
About You:
RVT or experienced Veterinary Assistant required
Minimum 2 years veterinary clinical experience (emergency or specialty preferred)
Minimum 2 years client service or administrative experience in a high-volume setting
Skilled communicator with strong medical terminology knowledge
Excellent organizational skills and attention to detail in a dynamic environment
Positive, flexible, team-oriented, and solutions-focused attitude
Proficiency in EzyVet, SmartFlow, Microsoft 365, Teams, and Outlook (preferred)
Fluent English skills (speaking & reading) required; multilingual skills a plus
Life at SAVES & Asheville, NC
Work just minutes from the Blue Ridge Parkway, where mountain views meet a nationally celebrated food, arts, music, and outdoor culture. Whether you're into hiking, kayaking, live music, or dog-friendly breweries, Asheville delivers an exceptional quality of life alongside professional growth.
We look forward to meeting you and showing you all that SAVES and the Asheville community have to offer. Apply now to join our collaborative team!
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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