Client Service Representative/Hospital Assistant, DVDOS
Grapevine, TX
Full Time
Client Services/Hospital Assistant
Mid Level
Client Service Representative/Hospital Assistant
At Dallas Veterinary Dentistry & Oral Surgery in Grapevine, we are dedicated to transforming pets' lives through advanced, compassionate dental care. As a specialty practice, we focus exclusively on diagnosing and treating complex oral health issues that go beyond the scope of general veterinary medicine. Our board-certified veterinary dentists are leaders in the field, bringing years of specialized training in dentistry, anesthesia, pain management, and patient monitoring. We proudly serve the Dallas–Fort Worth area and beyond, delivering state-of-the-art dental care that prioritizes both quality and safety to improve the comfort and wellbeing of every patient we see.
Compensation:
- $19 - $22 depending on experience
- Full Time
- Monday - Thursday
- 8am-6pm(ish)
- (If you must be off work at a certain time, this job is not for you.) Our day generally ends at 6-630pm, but it could be 7-7:30pm
- Communication: Act as the bridge between doctors and clients, providing updates on patient and financial matters, answering questions, and addressing concerns with empathy and professionalism.
- Appointment Management: Organize and schedule appointments, procedures, and treatments while ensuring all records and materials are ready for consultations.
- Client Interaction: Welcome clients and their pets warmly, collect detailed patient histories.
- Patient Care Support: Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff.
- Administrative Duties: Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency.
- Education and Advocacy: Educate clients on postoperative care, medication instructions, and at-home treatment plans while advocating for the best outcomes for their pets.
- Crisis Management: Tackle challenging situations with grace, positivity, and a “Can Do” attitude.
- Provide financial and patient updates for in-hospital patients.
- Manage patient admissions and discharges, including preparing detailed instructions and ensuring all questions are answered.
- Maintain exam rooms and facilitate seamless client appointments.
- Respond to client calls and emails promptly, relaying messages and ensuring timely follow-ups.
- Ensure proper documentation of all communications and procedures in patient records.
- At least 2 years of veterinary reception experience, preferably more.
- Strong interpersonal and client communication skills with a passion for assisting others.
- Exceptional multitasking abilities, organizational skills, and attention to detail.
- Dependable, proactive, and team-oriented with a positive attitude.
- Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
- Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
- Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
- Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
- Make a meaningful impact by being an advocate for pets and their families.
- Work alongside a compassionate and talented team dedicated to excellence in veterinary care.
- Enjoy a dynamic, fast-paced environment that keeps you engaged and challenged.
- Be part of a workplace that values your contributions and supports your growth.
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development and tuition assistance
- Uniform stipend
- Retirement plan
For more information about our hospital, please visit https://dallasveterinarydentistry.com
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Client Services, Client Service Representative, Receptionist, Veterinary Receptionist, Veterinary Client Service Representative
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Client Services, Client Service Representative, Receptionist, Veterinary Receptionist, Veterinary Client Service Representative
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